OverviewWould you like to join a multicultural team where your dreams come true?Are you looking for a job full of magic and joy?We are glad to invite you to join one of the leading entertainment brands. We are currently looking for a Trainer/QA for Customer Service, eager to develop their careers with the worldwide leader in outsourced omnichannel customer experience management.Your main responsibilitiesIdentify training needs by evaluating strengths and weaknessesEnsure the training implementation schedule is respected and knowledge is well acquiredDeliver training sessionsResponsible for the day-by-day operations of the business lines and implementation of the logistical means to develop training within his/her area of expertiseKey contact for both Support and Production functionsReview training content and initiate updates if its requiredEvaluate participant satisfaction and the level of knowledge acquisition of the participants at the end of the trainingCo-write a training report in collaboration with the training designer and the clientTranslate requirements into trainings that will groom employees for the next step of their career pathBuild annual training program and prepare teaching plansDevelop or oversee the production of classroom handouts, instructional materials, aids and manualsDirect structured learning experiences and monitor their quality resultsAcclimate new hires to the business and conduct orientation sessionsAssess training effectiveness to ensure incorporation of taught skills and techniques into employees work behaviorPeriodically evaluate ongoing programs to ensure that they reflect any changesWhat will you bring?High level of English plus fluency in Spanish, English, German, Italian or French would be a plusBA/BS degree or equivalent practical experienceProven experience in designing multiple training events in a corporate settingEssential knowledge of the position,



acquired during initial or continuing training, or equivalent professional experienceExtensive knowledge of instructional design theory and learning principlesAbility to understand a new work environment (tools, procedure, organization, etc.)Ability to identify a technical problem solving/resolving situationAbility to present complex information to a variety of audiencesInterest in technical topicsTeam player and Goal-orientedCustomer orientation (service orientation)Proven ability to master the full training cycleAdequate knowledge of learning management softwareFamiliarity with traditional and modern training methods, tools and techniquesFamiliarity with talent management and succession planningSound decision making and organisational skillsProficiency in MS Office and in database softwareDesirable SkillsProcess Excellence: Systematically improving organizational processes to enhance efficiency, effectiveness, and qualityCollaboration: Working effectively with others, sharing ideas and resources to achieve common goalsCommunication: Exchanging information, ideas, and messages between individuals or groups through various channels and mediumsEmotional Intelligence: Understanding and managing one 's own emotions and the emotions of others to foster positive relationships and enhance the impact of actionsOpen Mindedness: Considering and appreciating diverse perspectives and ideas, fostering collaborationCritical Thinking: Evaluating information and arguments,



leading to informed and effective decisions based on data insightsSolution Orientation: Approaching problems and challenges with a focus on finding practical and effective solutionsEntrepreneurship: Having a mindset characterized by innovation, creativity, risk-taking, and a proactive approach to problem-solving and opportunity identificationAI Proficiency: Understanding und leveraging Artificial Intelligence concepts, including machine learning, data analysis, and automationData Literacy: Reading, interpreting, and analyzing data, enabling informed decision-making based on digital informationBenefitsFull time position, 39h per week. (Monday to Friday)A permanent presence of coaches who will facilitate your personal and professional developmentEstablished career path to grow within the projectEmployment with the world's largest provider of contact center servicesExcellent work environment, great colleagues, social arrangements and personal developmentDynamic business casual environment with colleagues of all ages gathered in a highly-motivated teamDiversity, Equity & InclusionTP is home to a integral family with various backgrounds and lifestyles. We will always embrace diversity and never discriminate against employees or applicants based on gender identity or expression, sexual orientation, race, religion, age, national origin, citizenship, disability, pregnancy status, veteran status, or other differencesSeniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT ConsultingReferrals increase your chances of interviewing at TP by 2xGet notified about new Customer Trainer jobs inBarcelona, Catalonia, Spain.We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.

📌 Trainer/ Qa Customer Service (Barcelona)
🏢 Anonymous
📍 Barcelona