Job Title

Field Service Engineer (Ophthalmology)

Location

Barcelona area, Spain

Job Description

The Field Service Engineer, Ophthalmology is responsible for providing specialized technical service and support for ophthalmic surgical equipment used in cataract, refractive and ocular surface disease procedures. The role is based in Barcelona covering areas with a strong installed base of ophthalmic medical devices and requires close proximity to customers for fast, high-quality technical support in operating room environments.

Responsibilities

- Provide first‑line on‑site technical support for ophthalmic surgical systems in hospitals, clinics and ambulatory surgery centers.
- Perform preventive maintenance, safety checks, troubleshooting and repairs in compliance with legal requirements, MDR/MDD regulations and J&J; service policies.
- Deliver, install, commission, and validate ophthalmic surgical equipment in operating rooms.
- Implement mandatory upgrades, performance improvements and modifications across the ophthalmic installed base.
- Monitor system performance and identify potential technical risks that could impact surgical procedures.
- Work directly with surgeons, nurses and operating room staff to ensure equipment readiness for ophthalmic surgeries.
- Act as technical point of contact for key ophthalmology accounts in the assigned territory.
- Support critical customer situations outside the assigned territory when required, respecting local regulations.
- Collect and communicate customer feedback related to equipment performance and clinical usage.
- Perform all activities in accordance with J&J; Quality Management System and regulatory standards.
- Maintain accurate documentation of installed base, service history, device files and warranty tracking.




- Manage complaint handling processes and contribute to continuous product improvement.
- Maintain spare parts inventory, tools and test equipment according to internal standards.
- Support promotion and sale of service contracts, service packages and upgrades in collaboration with Sales and Equipment Management.
- Identify opportunities for incremental service revenue through technical expertise and customer interaction.

Requirements

- Associate degree, Bachelor’s degree, or equivalent experience in medical electronics, biomedical engineering, electronics or electromechanics applied to medical devices.
- Minimum 3 years of field service experience in the medical device industry.
- Strong preference for experience with ophthalmic, surgical or operating room equipment such as cataract or refractive surgery systems, diagnostic or imaging equipment used in surgical environments.
- Experience working in hospital operating rooms is highly desirable.
- Fluency in the local language and good professional level of English (spoken and written).
- Strong customer‑facing skills and ability to work autonomously in clinical environments.
- Approximately 70% of work is field‑based.

Benefits

- Anticipated base pay range: €34,700 – €55,430 per year.
- Annual bonus with set target (percentage of pay) based on employee and company performance, or sales commissions.
- Vacation days, parental leave (minimum 12 weeks), bereavement leave, caregiver leave, volunteer leave, well‑being reimbursement.
- Programs for financial, physical and mental health.
- Service anniversary and recognition awards.
- Participation in various insurance plans (subject to terms of respective plans). Dependent eligibility may vary by location.

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📌 Field Service Engineer (Ophthalmology) – Barcelona
🏢 Sin nombre
📍 Barcelona