Are you keen to start your professional careers in a fast‑growing and general IT company, where you will get the opportunity to apply your technical interest when helping our customers get the most out of our solutions?Pagero, a unit of Thomson Reuters, offers cloud‑based solutions that enable customers to reach any business worldwide, with a focus on order‑to‑cash, purchase‑to‑pay and freight processes.About the Role- Help customers resolve questions related to our software, including investigating invoice issues, troubleshooting and looking into e‑service cases using chat, phone and Case Management System as your most important tools.- Work on solving issues of varying difficulty, guiding the customer through Pagero’s services while teaching them the best ways to navigate and accomplish what they need.- Be part of a diverse team of supportive colleagues who work with cases of different levels of difficulty.About You- Completed upper secondary education. Post‑secondary education in systems science,



IT or technology is a merit.- Great interest and understanding of technology.- Fluent in English and Spanish, both written and spoken.- Willingness to undertake shifts, including occasional bank holidays.- Preferred: experience from support, service or technology; advanced knowledge in French or German.Benefits- Hybrid work model: flexible hybrid working environment with 2‑3 days a week in the office.- Work‑life balance: up to 8 weeks of work from anywhere per year.- Career development: continuous learning and skill development programmes.- Competitive benefits: flexible vacation, mental health days, access to the Headspace app, retirement savings, tuition reimbursement, and employee incentive programmes.- Social impact: two paid volunteer days per year and opportunities to participate in ESG initiatives.#J-18808-Ljbffr

📌 Product Support Associate I (Madrid)
🏢 PVH (Tommy Hilfiger/Calvin Klein)
📍 Madrid