A luxury retail company is seeking a Customer Experience Manager based in Madrid to enhance service excellence across its stores. This role involves managing the Client Relations Center, supporting stores in delivering high service standards, and overseeing customer engagement initiatives. The adecuado candidate should have over five years of luxury retail experience, strong communication skills, and be fluent in English and Spanish. An ability to analyze customer data and work with CRM tools is essential. This position supports a commitment to diversity and inclusion.
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📌 Luxury Client Experience Lead | CRM & CRC - Hermès (Madrid)
🏢 Talent
📍 Madrid
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