Guest Services Manager

Reporting to the Front Office Manager, you will be responsible for leading day‑to‑day hotel operations and ensuring the guest experience never flags.

Responsibilities

- Support the running of our day‑to‑day Front Office, leading and inspiring our receptionists to create a memorable, effortless Hox experience for our guests from arrival through checkout.
- Lead your team by example, keeping them involved and motivated; help them feel empowered and supported, confident in providing top experiences for our guests and comfortable turning to you with questions.
- Contribute to our success as a business, by making sure the right rates are being used, managing overbooking levels and working with the team to keep the hotel full and happy.
- Be hands‑on and willing to regularly work both front and back of house, maintaining lobby and public area presence and spending time with guests and team members alike.




- Assist the Director of Operations and General Manager in managing any changes in hotel procedures around health and safety compliance.
- Act as Manager on duty, ensuring everything runs smoothly and looking sharp, working with the team to find solutions to any hiccups.

Qualifications

- Hotel or leisure‑related experience as Duty Manager or similar role.
- Fluent in Spanish and English; Catalan highly valuable, other languages a plus.
- Familiarity with Opera cloud or similar front‑desk operating system and understanding of GDS is an advantage.
- Passion for hospitality – whether that’s a drink, a meal, an event or a bed for the night.
- Positive impact on people, leaving them with a memorable experience.
- Willingness to try new things and keep an upbeat, collaborative attitude in the workplace.
- Can remain calm and solution‑focused during challenges, assisting the team when needed.

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📌 Guest Service Manager - The Hoxton (Barcelona)
🏢 Talent
📍 Barcelona