Omega CRM Consulting is looking for a Veeva System Lead that would like to collaborate with one of the top integral pharmaceutical companies.

Description

- Manage system throughout its whole lifecycle and complete its Compliance documentation
- Coordinating and scheduling backup/recovery & Performing Disaster Recovery Testing
- Service Level Agreement, Mean Time to Resolve, Audit trail, Access & identity monitoring
- Coordinating (but not performing) server, database patches and resolving vulnerabilities
- Coordinating software management:
- Patching / Packaging / Testing / License management / Small enhancements/configuration changes
- Interfacing/Coordinate with multiple areas of the business and IT (Functional Areas & Infrastructure):
- Interfaces to IT SME, IT Capability leads and to other internal stakeholders (e.g. HR, Finance) as well as external stakeholders (vendors, academia, healthcare companies, etc.). Interfaces to/SPOC for the broader IT organization acting in a coordination role.
- Performing Incident, Problem for issue resolution and Change Management
- Working with IT Infrastructure to remediate replace migrate or decommission systems (Including legacy systems and coordinating System Archiving) or infrastructure items

Skills & Experience

• Must have at least 5 years experience in Salesforce or Veeva CRM platforms.

• Experience for the following technology/platform experience is a plus

- Vault CRM, JIRA, Confluence, Jenkins, AWS, Azure, ServiceNow, API

• A demonstrated understanding of Operational Excellence ITIL v3.0 or higher Fundamentals Certification

Nice to have:

• Must be bachelor’s degree in IT or similar

• Must be customer oriented, well organized and methodical

• Must have excellent communication skills both written & verbal

• Must be able to work successfully on a team

• Must have Excellent English speaking,



reading & writing skills

- other languages such as German, Japanese, Mandarin, Spanish a plus

- must be able to present information effectively

• Must have demonstrated understanding and experience with Infrastructure topics such as databases, servers, cloud systems, networking etc

What do We offer

- Permanent contract.
- Flexible Schedule. We make it easy. Balance your professional and personal life.
- Trainings & Certifications. Improve your skills and get the official certificate from our main partners.
- Home Office.
- Flexible retribution (public transport ticket, Ticket restaurant, …).
- Health insurance.
- OMEGA in action. Our commitment to a better society is not just an intention.

About us

Omega CRM, a Merkle Company, is a global digital company specialising in accelerating the Business Experience (BX) of our clients through customer-centric solutions, technology, and data – all enhanced by AI.

Together with Merkle, we form the largest Customer Experience Management (CXM) agency in Spain, and as part of the dentsu group, we offer end-to-end solutions that integrate media, creativity, content, technology, and strategy to deliver real business impact.

With over 23 years of experience, a team of 580+ professionals from 24 nationalities, and 2,500+ certifications, Omega CRM is a recognised leader in the Salesforce ecosystem in Spain.

We operate across key industries including Retail, Healthcare, Pharma, Real Estate, Education, and Non-Profit, delivering omnichannel experiences in Customer Service, eCommerce, Marketing, and Analytics.

Client satisfaction is at our core (rating: 4.9/5), and we’ve been recognised with awards such as Salesforce Partner of the Year FY23 and Most Innovative Project (Iberia).

At Omega CRM, we believe in growth through people – guided by our values: #Talent, #Flexibility, #Commitment, and #Innovation. We grow #Together.

📌 Veeva System Lead (Vitoria-Gasteiz)
🏢 Talent
📍 Vitoria-Gasteiz