PARTNERSHIPS MANAGER¿No sabe con seguridad qué habilidades necesitará para esta ocasión? Simplemente lea la descripción completa a continuación para obtener una idea clara de los requisitos del candidato.Location: Barcelona (Hybrid) or SevilleOwn and scale outsourced operations performanceAre you experienced in managing external partners and driving operational performance through data and structure?We're partnering with a fast-scaling technology business to hire a Partnerships Manager to lead the relationship, governance, and performance of outsourced customer operations.This is a high-impact role with full ownership of vendor performance and a direct impact on customer experience.What you'll be doing- Own and manage relationships with outsourced service providers (BPOs)- Lead governance forums (weekly, monthly, quarterly reviews)- Monitor and improve performance across key KPIs (CSAT, SLA, resolution times)- Manage vendor scorecards, performance plans, and escalations- Oversee capacity planning, forecasting,



and budgeting- Ensure partners align with internal processes and quality standards- Drive continuous improvement initiatives, including automation and efficiencyWhat we're looking for- 5+ years' experience in vendor management, BPO, or operations- Strong understanding of customer support operations and CX metrics- Experience managing performance via KPI frameworks- Exposure to forecasting, capacity planning, and commercial management- Ability to manage external partners xqysrnh and internal stakeholders effectively- Strong analytical and problem-solving skills- Fluent English, Spanish strongly preferredYou'll thrive here if you:- Take full ownership of outcomes, not just processes- Are confident holding external partners accountable- Enjoy working with data to drive performance improvements- Are comfortable in fast-growing, evolving environments- Like balancing operational detail with strategic thinking

📌 Partnerships Manager (Barcelona)
🏢 Momentum Global
📍 Barcelona