Responsibilities

- Agency Communication & Relationship Management: act as the main contact point for a portfolio of TikTok Shop Partner (TSP) agencies, maintain regular communication with agencies to ensure alignment on platform policies, campaigns, and operational priorities, support agencies in understanding TikTok Shop programs, incentives, and operational requirements.
- Agency Registration, Operations and Performance Tracking: provide support for agency registration processes, monitor agency performance metrics and service indicators to understand agency capabilities and areas for improvement, track agency progress in merchant support, creator collaboration, and campaign participation, and help agencies identify operational improvements to drive platform GMV growth.
- Operational Support & Enablement: provide operational guidance and training to agencies on TikTok Shop tools, campaigns, and best practices, assist in organizing agency onboarding, training sessions, and knowledge sharing, and help agencies better structure their internal teams and workflows to improve efficiency.
- Data Analysis & Reporting: analyze operational data to identify trends, issues, and growth opportunities within the agency ecosystem, build reports and dashboards to track agency performance and campaign results, and support business decision-making through data insights.
- Cross-functional Collaboration: work closely with internal teams including merchant operations, creator operations, product, and marketing, and support the execution of campaigns, incentive programs, and operational initiatives for agencies.

Minimum Qualifications

- Bachelor's degree in Business, Data Analysis, Economics, or related fields.
- Fluent in both English and Spanish (written and spoken).
- Strong communication skills and ability to work with external partners.
- Comfortable working with data and basic data analysis.
- Strong organizational and project coordination skills.

Preferred Qualifications





- Experience in e-commerce, seller management, creator/influencer marketing, or agency management.
- Familiarity with data tools such as Tableau, Power BI, or similar analytics platforms.
- Chinese language proficiency is a strong plus, to be able to work with internal stakeholders.
- Consulting industry background is a strong plus.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our general, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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📌 TikTok Shop - Agency Partnerships Manager (Madrid)
🏢 Talent
📍 Madrid