Trigyn has a contractual opportunity for a ICT End-User HW/SW Support. This resource will be working from the client site in Valencia, Spain.Job Description:- Act as the customer-facing point of contact for SGITT clients.- Document as-is procedures and propose improvements.- Provide first-level technical support to end-users via phone, email, or ticketing system.- Log, categorize, prioritize, and track incidents and service requests in the service management tool.- Escalate work orders to the tier 2 engineers.- Follow up on the clients’ service requests under their purview.- Report on ticket volumes and related Service Level Agreements’ KPIs.- Identify automation opportunities.Required Experience, education,



and skills:- Minimum one year of experience within an ICT customer-facing support role.- Demonstrated experience in working with Microsoft Office tools and other standard applications.- High school diploma.- Fluency in spoken and written English.Desirable:- Working knowledge of CRM or any call logging/ticketing software.- Working experience with an international or culturally diverse organization.- Knowledge of the use of artificial intelligence tools.- ITIL Foundation certification.TRIGYN TECHNOLOGIES is a multinational IT services company with resources deployed in 28 countries. TRIGYN is an ISO 9001:2015, ISO 27001:2022 (ISMS) and CMMI Level 5 certified company. TRIGYN has offices in the United States, Canada, Switzerland and India.#J-18808-Ljbffr

📌 Ict End-User Hw/Sw Support (Valencia)
🏢 Trigyn Technologies
📍 Valencia