Experteer Overview
In this role you will support the RHG Loyalty & CRM Business Solution team, helping to deploy and operate the loyalty program across hotels and partners. You will handle production issues, test new features, and document processes to improve the customer journey. You’ll work with IT, operations, and external partners to resolve bugs, onboarding tasks, and go-live activities. This position offers hands-on exposure to loyalty systems, customer data management, and automation initiatives that drive retention and satisfaction. You will contribute to building a leading customer journey management solution in a collaborative, transformation-led environment.

Compensaciones / Ventajas
• Own operational execution of loyalty solutions (points awarding, profile checks, promo setup, post-promo processing).
• Provide timely support on Loyalty matters to teams and partners and resolve issues within defined timelines.
• Coordinate with IT and external teams to resolve production bugs impacting loyalty operations; prioritize issues.
• Serve as point of contact for hotels, partners,



and allies during onboarding and issue resolution.
• Assist in identifying and resolving loyalty fraud and validating new features during UAT and Hyper Care.
• Activate new partners, alliances, and properties on loyalty systems.
• Map and document loyalty operation processes and define SOPs to automate issue handling.
• Participate in defining and deploying automated flows and AI solutions to reduce operational burden and extend support to contact center and hotels.

Responsabilidades
• Strong interest in loyalty program execution and digital transformation.
• Good project management skills; proactive and able to work independently.
• Experience with project management/communication tools (e.g., Jira, Asana, Slack).
• Familiarity with ERP and/or CRM systems.
• Highly organized and detail-oriented.
• Experience or familiarity with Hotel Property Management systems (PMS) is a plus.
• Fluent in English; French is a plus.

Requisitos principales
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📌 Manager Loyalty Partnerships (Madrid)
🏢 Talent
📍 Madrid