Experteer Overview As Digital Team Leader in Chubb’s Continental Europe Operations Hub, you will guide an AI-augmented underwriting team in Madrid, shaping how automation and human judgment work together. You’ll oversee both online and submissions workflows, ensuring high-quality, compliant outcomes for Chubb’s European portfolio. This role blends people leadership with governance of AI-driven processes, emphasizing auditable decisions and continuous learning. You’ll be at the forefront of digital transformation, turning automation into strategic value for the portfolio and clients.Compensaciones / Ventajas
- Lead and coach a team of Underwriting Operations Technicians (Online and Submissions) to balance automation throughput with human exception quality
- Manage work allocation across automated and human queues to optimize straight-through processing and exception handling
- Conduct regular performance reviews focused on human-in-the-loop judgment and auditable decisions
- Preserve and deepen institutional knowledge as routine work shifts to automation
- Develop team AI literacy and enable confident, critical use of AI systems
- Navigate escalation paths to route complex cases to underwriters or specialists with full context
- Support cross-functional projects and participate in AI workflow testing before production
- Monitor AI decision patterns for model drift or gaps; adjust thresholds with stakeholders
- Review and sign off on daily SOX and AI governance reports for traceability
- Incorporate frontline feedback into AI model improvement cycles and ensure operational requirements are reflected in testing
- Ensure control processes (premium reconciliation, peer reviews, Contract Certainty) are executed and reported




- Monitor SLA performance across all streams and take corrective actions when needed
- Conduct audits and quality checks across AI-assisted and manual outputs for accuracy and compliance
- Support UAT and document operational requirements in testing processes
- Identify efficiency gains by removing non-value steps and safely extending automation
- Align team goals with broader digital transformation objectives and report on performance and automation metrics
- Build relationships with underwriters, brokers, and internal/external stakeholders to articulate capabilities and constraints
- Act as a change champion to translate automation capabilities into practical team practices
- Translate evolving automation capabilities into clear processes and behaviors
- Represent operational requirements in testing and validation of AI workflow changes
- Foster a culture of quality for both AI outputs and human decisionsResponsabilidades
- Business-level English; Italian at least B2/C2 level required
- Experience in insurance or financial services operations, with underwriting support or submission processing
- Previous team leadership or supervisory experience with SLA-driven performance
- Ability to interrogate AI outputs and justify human-led decisions without a technical background
- Strong communication and interpersonal skills to bridge operations and technology
- Proficiency with MS Office (especially Excel) and familiarity with insurance platforms (Ignite/ICT or similar) and workflow tools
- Comfort leading a hybrid human-AI team and analyzing processes and models to find root causes
- Commitment to quality and compliance in an automated operationRequisitos principales
- 32 days of vacation
- 2 days working from home
- private medical insurance
- life and accident insurance
- pension plan
- stock purchase plan

📌 Online Team Leader (Madrid)
🏢 Chubb
📍 Madrid