Service Manager for operations Order to Cash We are looking for an experienced

Service Manager – Order to Cash

to support global operations and ensure service stability across SAP and non-SAP environments.

Key Responsibilities • Manage daily escalations of production issues on a integral scale • Represent OTC interests in projects, ensuring visibility and proper resource allocation • Stakeholder management for critical projects, incidents, and operational topics • Oversee day-to-day operations of 4 internal global resources and 3–4 external resources • Lead regular calls with Global Process Owners and Global Process Leads for approvals and alignment • Collaborate with Service Managers across other services (ITF, RTR, etc.)



to maintain operational stability • Manage priority small-scale projects to ensure timely and accurate delivery when required

Requirements • Fluency in English (mandatory) • Proven Project Management experience • Experience leading international teams • Excellent stakeholder management and communication skills across all levels • Strong SAP SD experience (ECC required, S/4HANA is a plus) • SAP ITF experience is a plus • 15+ years of total SAP experience

If this sounds like you, apply now!

📌 OTC Service Manager (Madrid)
🏢 Talent
📍 Madrid