Customer Support Representative, Operations (Remote)Es esencial asegurarse de que cumple con los requisitos como solicitante para este puesto; por favor, lea atentamente la información a continuación.As a Customer Support Representative in Operations, you will resolve service issues and handle queries related to the online booking tool. Your responsibilities include resolving customer inquiries within agreed service levels, identifying root causes, and suggesting process improvements. You’ll ensure timely and professional communication to maintain high customer satisfaction.ResponsibilitiesHandle incoming customer requests related to travel bookings and service issuesUse BCD Travel tools and systems to accurately complete tasksProvide expert consultation and problem resolution within agreed service levelsMaintain strong knowledge of travel supplier rules and client policiesDeliver first-level support for the online booking tool and escalate technical issues as neededInvestigate and resolve customer complaints, ensuring timely follow-up and documentationDemonstrate empathy and professionalism in all customer interactionsIdentify root causes of recurring issues and suggest improvementsCollaborate effectively with team members and offer support across teamsAbout youYou have experience with GDS AmadeusYou have travel industry knowledgeUnderstanding of BSP rules and regulationsStrong analytical skills and problem‑solving abilityMS Office experience,



specifically MS Word and MS ExcelGood verbal and written communication skills in English and Spanish are must; additional language (German, French or Dutch) is a plusWhat we offer youAt BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a adaptable work‑life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.Flexible working hours and work‑from‑home or remote opportunitiesOpportunities to grow your skill set and careerGenerous vacation days so you can rest and rechargeA compensation package that feels fair to you, including mental, physical, and financial wellbeing toolsTravel industry professional perks and discountsAn inclusive work environment where diversity is celebratedReady to join the journey? Apply nowWe’re dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about a role, but your experience doesn’t align perfectly, we still encourage you to apply.We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. xcskxlj For accommodation requests or further information, contact our Talent Acquisition department at .#J-18808-LjbffrHay opciones de teletrabajo/trabajo desde casa disponibles para este puesto.

📌 Customer Support Representative, Operations (Remote) (Santiago de Compostela)
🏢 Talent
📍 Santiago de Compostela