Role: Senior Process Analyst

Sector: Insurance / Services

Job Type: Full-Time (Permanent)

Working language: Spanish

Location: Madrid

Working model: Hybrid - 3 days office / 2 days remote

Contract type: Direct employment with our client

Our client is a leading company providing services and solutions within the insurance sector, with a strong focus on operational efficiency, service quality, and continuous transformation.

The Transformation team works on improving end-to-end processes, optimizing costs, and enhancing customer experience through data, automation, and new technologies.

What we are looking for

- 5+ years of experience working on operational improvement, process reengineering, or transformation projects
- Strong experience using process modeling and redesign tools in practice. Deep knowledge of BPM and BPMN 2.0 is valued as a strong foundation, although the role is not tied to one specific standard or methodology
- Hands-on experience with process mining tools such as Celonis, UiPath Process Mining, or similar
- Strong understanding of process reengineering, with the ability to identify inefficiencies and redesign processes end-to-end
- Data-driven mindset, with the ability to analyze bottlenecks, define priorities, and focus on economic impact
- Exposure to automation initiatives such as RPA, OCR, or AI applied to processes
- Experience leading projects end-to-end, managing stakeholders, and delivering against milestones
- Strong communication skills, with the ability to present insights, progress, and recommendations clearly to senior stakeholders.

How the role is structured

- 40% process modeling and reengineering
- 40% process mining and data-driven improvement
- 20% project management

The idóneo profile is someone who sees process reengineering as the core goal,



and uses data and process mining as the lever to achieve it. This role is more oriented toward process analysis and redesign than pure project management, although project leadership will also sit with this person due to the seniority of the position.

What you’ll be doing

- As a Senior Process Analyst, you will be responsible for identifying improvement opportunities and driving them through to implementation with measurable business impact
- Analyze current processes, model target processes, and identify inefficiencies and redesign opportunities
- Build and maintain end-to-end process mining views to generate data-driven insights and improvement actions
- Define and implement initiatives to reduce cycle times, costs, and rework
- Define and track operational KPIs linked to processes and transformation initiatives
- Lead automation-related initiatives involving RPA and AI applied to processes
- Work in project mode, defining plans, coordinating teams, and ensuring execution
- Collaborate with Operations, IT, Billing, Quality, and other business areas to align priorities and drive change
- Present progress, risks, and economic impact to leadership and sponsors
- Help define the company’s transformation and process mining framework from the ground up
- Support decision-making on future direction, including approach, tooling, and provider selection.

What will make you successful

- Structured thinking and strong results orientation.
- High level of autonomy and prioritization skills.
- Focus on real business impact, not just analysis.
- Ability to work across technical and business teams.
- Strong ownership in environments where frameworks and ways of working still need to be built.
- Continuous improvement mindset.

What You Need To Do Next

If this role sounds interesting, and you think you have the required experience, please contact me directly.

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📌 Senior Process Analyst (Madrid)
🏢 Talent
📍 Madrid