Support Professional with English and Italian or SpanishBarcelona, SpainJob DescriptionAt Milestone Systems we put people first in everything we do – from the way we treat each other and our communities, through the way we develop and sell our products.Impact & PurposeBe the key in unlocking business opportunities in the convergent world of Open Platform IP Video Management Systems! Join Milestone, the integral market leader!Location: We are looking for a Support Professional with English and Italian or Spanish, based in Barcelona (hybrid – late shift 10:00 to 19:00).Role SummaryTechnical Support is typically the first point of contact for Milestone Partners and therefore plays a key role in helping our company achieve its mission by providing excellent Customer / Partner knowledge and satisfaction. The Support Team must demonstrate an in-depth understanding of the Milestone product portfolio and excellent customer-facing skillset.What You Will Do:- Deliver reliable and high-quality technical support across the Milestone product portfolio to Milestone Business Partners.- Act as a trusted technical advisor by empowering the Milestone community and continuously expanding their expertise in implementing, operating, and maintaining Milestone solutions.- Serve as the primary point of contact for technical inquiries and incidents via phone, chat, and web-based support channels.- Analyze and troubleshoot Frontline support cases, ensuring timely resolution or appropriate escalation to the Backline team when required.- Collaborate closely with internal teams to ensure effective case handling and knowledge sharing across support levels.- Perform all support activities in accordance with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).What You Bring to the Team:- Informatic Support technical background, DevOps,



Degree in Computer Science, Computer Engineering, or FP on Informatic or Telecommunications.- At least 4 years of work experience providing technical support for external clients.- Practical experience with Microsoft Windows operating systems and relevant technologies.- IP Network knowledge and troubleshooting experience.- Storage technologies knowledge (JBDO, RAID, SAN, NAS, Cloud) and relational Databases maintenance (Backup, Restore, Shrink, Detach, Attach).- Experience providing multichannel support, confident in providing support over the phone, chat and web cases.- Excellent communication skills and fluency in written and verbal, C level Italian or Spanish and English.How You Will Make a Difference:- Is confident of own capabilities and believes that persistence and hard work yield results.- Is open-minded & shares information with others.- Gives and receives constructive feedback to strive for continuous self-improvement.- Can constructively handle conflicts and can recover from dissatisfied customer situations.About the Team:Milestone Technical Support (MTS) is an international support team that provides excellent Customer / Partner satisfaction. We operate globally, in a fast-paced dynamic environment, united by one common passion – to be the best. With the challenges you will face in this exciting role, there will be plenty of opportunities to grow personally and professionally.How We Support You:- Individual development plans aligned with your career goals- Access to training, learning resources, and certifications- Flexible working arrangements- Supportive leadership and regular feedback- Opportunities for cross-functional and cross-regional collaboration- Social activities and spaces to connect with colleaguesWhat We Offer:- Gym contribution- Luxury health and dental package- Life insurance- Learning and trainings plan#J-18808-Ljbffr

📌 Support Professional With English And Italian Or Spanish (Barcelona)
🏢 BriefCam
📍 Barcelona