A Chloe ASSISTANT STORE MANAGER is An ambassador of the maison, in charge of welcoming every guests into the chloe family.

HE/SHE supports the store manager in leading the team and supervising boutiques operations to ensure successful business; HE/she acts as the boutique leader in the absence of the store manager.

a Chloe Assistant Store Manager Is

- A CLIENT CHAMPION
- Leads the team to INITIATE AND DEVELOP long-term relationships with clients
- Monitors CRM targets for boutique and per stylists and helps the team to reach them
- Ensures a proper use by all team members of available CRM tools and reports, and Follows-up on individual CRM tasks completion
- SUPERVISES CLIENT DATABASE with consistent follow up of staff client books o Coordinates CONTACT CAMPAIGNS, gifting campaigns and other clients’ activations
- AN OMNICHANNEL BUSINESS Promoter
- Leads by example and supervises sales on the floor to improve business performance and customer service
- ENSURES full engagement of the team with omnichannel services and gives feedback to the store manager on individual performance o Assists Store Manager in analysing sales figures and CO-Creates MONTHLY/QUARTERLY/yearly action plan to improve business in line with maison strategy
- Motivates the team in Reaching boutique and individual targets and systematically follows up with each team member o actively participates in commercial activities and Proactively proposes new ideas to improve business





O IS aware of local trading environment and competitors’ activities

A TEAM LEADER

- Organizes energizing TEAM BRIEFINGS AND ensures consistently high level of motivation
- Maintains Excellent level of product knowledge by all team members AND FOLLOWS UP PROPER IMPLEMENTATION OF ALL NEEDED product and commercial TRAININGS
- Shadows sales on the floor to coach the team and identify further individual training needs
- SUPPORTS Recruitment and induction of team
- Leads by exemplarity, ENSURES good team spirit and translates CHLOE ATTITUDE OF ENTREPRENEURSHIP, togetherness, EXCELLENCE, creativity and positive impact
- IS AN ACTIVE MEMBER OF ASSISTANT store managerS community: sharEs best practices, asks, provides support
- AN OPERATIONS EXCELLENCE SUPERVISOR
- SUPERVISES IMPECCABLE BOUTIQUE ENVIRONMENT and teams grooming AT ANY TIME OF THE DAY
- Proactively liaises with team and management to SUGGEST IMPROVEMENTS IN OPERATIONS, PROCESSES or more globally on boutique environment
- ENSURES IMPLEMENTATION OF ALL GUIDELINES RELATED TO STORE AND BOH MANAGEMENT AND sustainability
- Supervises all Stock Management related tasks
- Oversees compliance of established Richemont policies and standards

WE LOOK FOR PEOPLE WHO DEMONSTRATE ENTREPRENEURSHIP, WHO CHERISH TOGETHERNESS, WHO STRIVE FOR EXCELLENCE, WHO EMBRACE CREATIVITY AND WHO AIM TO HAVE A POSITIVE IMPACT.

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📌 Assistant Store Manager (Barcelona)
🏢 Talent
📍 Barcelona