One of our clients is seeking a full-time Technical Customer Specialist with a strong interest in technology. In this role, you will join a dynamic team supporting clients for the Dutch market from their Barcelona office in Poblenou.

As a Technical Customer Specialist, you will identify, troubleshoot, and resolve customer issues efficiently and accurately, collaborating closely with peers and other customer-facing teams. This role is idóneo for someone who is technically minded, solution-oriented, and passionate about delivering an excellent customer experience.

Main Responsibilities

- Deliver comprehensive product information and provide efficient technical and administrative support across multiple channels, including phone and email.
- Offer a personalized customer experience by addressing inquiries and resolving issues effectively, always prioritizing customer satisfaction.
- Proactively manage and align customer expectations.
- Maintain and update the CRM system (Salesforce) with accurate and relevant information gathered during customer interactions.
- Collaborate with team members and cross-functional departments to ensure customers receive well-researched and complete solutions.

Core Skills/Experience

- Providing excellent customer service and building strong relationships




- Impeccable written and verbal communication in German and English
- Being proactive, reactive, and solving problems efficiently
- Maintaining attention to detail and accuracy under pressure
- Collaborating effectively with team members and across departments
- Quickly learning new products and technologies and applying knowledge practically
- Using CRM systems, such as Salesforce, to manage customer information accurately

Languages

- Fluent level of Dutch
- Professional level of English

What's on offer

- 26k salary + 10% bonus
- Hybrid work: up to 3 days working from home per week
- €500 gross home office setup allowance
- Home office allowance for ongoing support
- Option to work abroad for up to 40 working days per year
- Birthday off and volunteering time off
- Additional health and dental insurance
- 100% employer-funded pension scheme
- Lunch or childcare vouchers
- Unlimited access to LinkedIn Learning
- Access to language platform for learning new languages
- Employee Assistance Program for personal support

Our recruitment process

- Step 1: Phone call with one of our recruiter to get to know you better
- Step 2: Interview with HR
- Step 3: Interview with the Team Leader
- Step 4: Final interview with the Country Manager

📌 Technical Support with Dutch (Barcelona)
🏢 Talent
📍 Barcelona