About Kunak

Kunak designs and manufactures advanced solutions for air quality monitoring, including gas and particle analysis systems. Our technology helps cities, industries, and environmental organizations measure, understand, and improve air quality.

With customers in over 80 countries, Kunak combines hardware, software, and data to deliver reliable, high-quality environmental insights that support better decision-making.

Role Mission

Your mission is to ensure customers achieve real value from Kunak solutions , driving product adoption, retention, and account growth.

You will act as a trusted advisor, helping customers use our technology effectively and turn data into actionable insights .

Key Responsibilities

- Onboarding & Activation: Ensure a smooth start and fast time-to-value
- Support setup, configuration, and initial training
- Adoption & Value: Monitor product usage and detect gaps
- Guide customers on best practices and key features
- Help customers interpret data and extract insights
- Account Management: Build strong relationships with key stakeholders
- Identify risks and ensure high renewal rates
- Growth: Detect upsell and cross-sell opportunities
- Collaborate with Sales to expand accounts
- Training & Enablement: Deliver training sessions
- Improve documentation and onboarding materials
- Customer Feedback: Act as the voice of the customer internally
- Identify improvements in product and processes
- Collaboration: Work with Technical Office, Support, Product,



and Sales teams

What We Measure

- Customer retention & churn
- Product adoption and usage
- Customer satisfaction (NPS / CSAT)
- Expansion (upsell / cross-sell)

Profile

- Degree in Engineering, Environmental Sciences, Chemistry, or similar
- 2–5+ years in Customer Success, Technical Account Management, or similar
- Strong technical understanding (data, sensors, environmental monitoring…)
- Ability to translate technical concepts into customer value
- Excellent communication and analytical skills
- Proactive, organized, and customer-focused mindset

Languages

- Fluent English (spoken and written) is required
- Additional languages are a plus

Nice to Have

- Experience with SaaS or data platforms and their related CSM KPIs.
- Experience in environmental or industrial sectors

What We’re Looking For (Important)

- This role requires a strong technical profile combined with a customer-oriented mindset
- We value candidates who can understand complex systems and clearly explain them to customers
- Previous experience in Customer Success is a plus, but the ability to learn, communicate, and drive customer value is essential

Why Join Kunak

Join a fast-growing international company where you will play a key role in driving customer success and maximizing the impact of environmental data .

This is a high-impact role with strong ownership and visibility across the company.

📌 Customer Success Manager (Bilbao)
🏢 Talent
📍 Bilbao