Overview

We are seeking an outstanding Executive / VIP Business Travel Consultant to deliver an elite, seven-star service experience to senior leaders, executives, and high-value corporate clients. This role is designed for someone who understands that Executive Travel is not transactional; it is highly personalised, time-critical, and relationship-driven.

The adecuado candidate brings a strong background in hospitality, premium travel, or luxury customer service, paired with a solid understanding of contact centre operations where productivity, efficiency, and CSAT must coexist. You will be comfortable operating at pace, managing complex itineraries, and making confident decisions on behalf of discerning clients.

You will have strong GDS experience though we are able to provide full cross-platform training for candidates who have experience in Amadeus, Sabre or another GDS.

What Success Looks Like

- Delivering a seamless, proactive, and anticipatory experience for Executive and VIP travel
- Acting as a trusted advisor, not just a booking agent
- Managing highly complex, often last-minute travel changes with calm professionalism
- Consistently achieving strong CSAT while meeting productivity and efficiency expectations
- Demonstrating excellent ownership, judgement, and accountability in every interaction

What You’ll Do

- End-to-end management of Executive and VIP corporate travel, including air, hotel, ground transport, and bespoke requests
- GDS experience (Amadeus, Sabre, Galileo or similar)
- Providing expert recommendations aligned to traveller preferences, company policy, and duty of care
- Handling urgent and high-impact travel disruptions with speed, empathy, and precision
- Managing multiple channels (phone, chat, email) in a fast-paced Executive Care environment
- Balancing premium service delivery with operational KPIs such as productivity, handle time, and SLA adherence




- Building long-term relationships with Executive travellers through consistent, high-quality service
- Collaborating closely with peers to maintain a high-performance, elite service culture

What We’re Looking For

- Proven experience delivering high-touch, premium customer service (Executive travel, hospitality, aviation, luxury brands, or similar)
- Strong understanding of contact centre performance metrics, including productivity, efficiency, and CSAT
- Exceptional communication skills with a polished, confident, and discreet style
- Ability to remain calm, decisive, and solutions-focused in high-pressure situations
- Strong organisational skills and attention to detail
- Experience supporting senior stakeholders, C-suite, or high-net-worth individuals
- Exposure to out-of-hours, follow-the-sun, or on-call travel support mode

Personal Attributes

- Naturally service-oriented with a strong hospitality mindset
- High emotional intelligence and sound judgment
- Comfortable working autonomously and taking full ownership
- Resilient, adaptable, and confident handling ambiguity
- Commercially aware and performance-driven without compromising service quality

What We Offer

- Competitive compensation and equity ownership in the company
- Rest and recharge with vacation days plus public holidays
- Private healthcare or gym allowance
- Life insurance for financial protection of your loved ones
- Regular perk events, including a spectacular annual party
- Wellbeing support with access to therapy and coaching sessions
- Flexible compensation plan to help your finances go further
- 17 weeks’ paid parental leave during your child’s first year
- 16 paid hours per year for volunteering
- Up to 20 Work from Anywhere days per year
- Language development opportunities in real-life English, Spanish and Catalan
- Four-week fully paid sabbatical after 5 years
- Relocation assistance to move to one of our hubs

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📌 Senior Business Travel Consultant - Spanish (Barcelona)
🏢 Talent
📍 Barcelona