Salesforce for Service Product Owner page is loaded## Salesforce for Service Product Ownerremote type: Hybridlocations: NL - Boxmeer JP: ES - Barcelona: SE - Helsingborg: ES - Barcelona: NL - Lichtenvoordetime type: Full timeposted on: Posted Todayjob requisition id: 22226## **** **We're Hiring: Product Owner Salesforce for Service** Primary Location: BoxmeerSecondary locations: Gardabaer, Helsingborg, Madrid, Barcelona, Germany (in travel distance to Boxmeer) Employment Type: Full-Time, Hybrid (2-3 days a week at the office) Department: Service Excellence Lead the Future of Work at JBT Marel**Product Owner Salesforce for Service****!**## **** **About the Role**The Product owner supports the service strategy and roadmap. That involves managing and developing processes and IT solutions while prioritizing features and initiatives in line with strategic priorities and process roadmap. The PO is responsible for identifying and gathering change requests from the business, driving domain board meetings, and coordinating user and process training. They must also maintain a network of key users within the service organization and actively communicate and consult on key changes and deployments with the user community. The PO must be innovative in suggesting and participating in process improvement projects within service and with other functions as required.## **** **What You’ll Do**In this role, you are acting as Product Owner for service organization, with primary focus on Salesforce for Service. In addition to Salesforce for Service, you will also touch upon SAP, PLM or other key applications used within Service organization. Your main objective is to improve user experience and capabilities and maximize return on our investment at the same time.Your primary tasks are:* Collect, review, and prioritize change requests with the domain board and key users. Take ownership of implementing system changes, communicate them to users,



and coordinate user training sessions.* Work with IT to clarify business objectives, requirements, and prepare for IT design and deployment.* Evaluate and identify existing key metrics and data quality, propose and report outcomes, and monitor and follow up on corrective actions and improvements.* Formulate, run, and participate in process improvement projects, with in depth knowledge of our global service processes.* Act as the go to person for Salesforce for Service* Collaborate with Salesforce for Service key users and platform champions to ensure a unified way of working.## **** **What You Bring**The preferred candidate should possess a diverse educational background and/or relevant experience in manufacturing companies, service management, technical roles, process management, and customer support. Extensive knowledge of processes and IT is essential.If you are the right candidate, you possess:* Minimum of 5 years' experience in Service & Process management, Technical & Customer support roles with international operations exposure.* Strong understanding of data models, coupled with a proactive, solutions-oriented mindset.* Demonstrated customer focus, continuous improvement orientation, and commitment to quality work.* Excellent communication, leadership, and stakeholder management skills within the organization.* Proficient in working with MS Office applications and experienced with Salesforce.* Service-minded attitude, adept at process thinking, change management, and propose improvements.* Ability to work independently,



set goals, and achieve milestones in a structured manner.* Strong analytical mindset with a data-driven approach to problem-solving.* Enjoy working in a dynamic environmentWe encourage each of our 12,500+ employees to bring their unique self to work and aim to make everyone feel recognized, valued and free to explore their potential. We’re committed to creating an inclusive culture and welcoming new colleagues from all walks of life.## **** **Nice to Have*** Fluent in English, both written and spoken. Proficiency in Dutch or other European languages is a plus.## ****There’s nothing like the feeling you get when you do something worthwhile for a living. That said, coming home from work knowing you made a difference is just one of the great things you can experience at JBT Marel. You can expect:* Freedom to take initiative and make a real impact in a growing integral business* An environment of trust and respect with space to explore and fail* A network of specialists who are always willing to help* A healthy work-life balance and flexible working arrangements* Endless possibilities to keep learning: access to Linkedin Learning and Busuu language learning* To get a career instead of a job. We have many opportunities for internal growth; and we encourage it!## **** **How to Apply**We’re excited to learn how you can contribute to our mission of smarter, safer food inspection. Apply now and join a team transforming the future of food processing.Contact: Maarten Krepel – [email protected] Learn more at: Follow us onConnect with Talent Acquisition Specialist:JBT Marel is an equal opportunity employer and values diversity in the workplace. We encourage all qualified individuals to apply.**Join us — and be the driving force behind smarter, leaner food production.**#LI-MK1#LI-Hybrid
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📌 Salesforce for Service Product Owner - JBT Marel Corporation (Barcelona)
🏢 Talent
📍 Barcelona