Experteer Overview
In this role, you design, build, and maintain automation systems to scale Factorial’s Customer Experience function across onboarding, account management, support, retention, and expansion. You’ll work closely with the RevOps ecosystem to integrate systems and optimize customer journeys using HubSpot, Zapier, and related tools. The position offers high visibility and a chance to influence tech strategy, vendor choices, and cross-functional processes. You’ll thrive in a fast-paced environment by solving operational puzzles and driving scalable improvements with modern automation tech.

Compensaciones / Incentivos
• Lead high-impact automation projects to scale CX operations
• Build and optimize workflows in HubSpot, Zapier and other platforms
• Integrate third-party systems to ensure seamless data flow across RevOps tech stack
• Evaluate vendors and contribute to tech strategy and tooling roadmap




• Monitor automation performance and drive continuous improvement for scalability and resilience
• Report progress to Directors/Vice Presidents and maintain stakeholder alignment
• Co-develop CX playbook, processes, and documentation for scalability across teams
• Collaborate with RevOps, Data, and Finance to align automation with business goals

Responsabilidades
• 2-3 years experience in RevOps, Marketing Ops, Sales Ops, or CX Ops
• Proficiency with HubSpot automations
• Basic knowledge of APIs, webhooks, or tools like Make or Zapier
• Strong logical thinking and structured problem-solving
• Curiosity about the why of automation and how it drives growth
• Collaborative mindset and hands-on execution
• Clear written and verbal communication in English and Spanish

Requisitos principales
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📌 Revenue Operations Specialist (CX) (Barcelona)
🏢 Talent
📍 Barcelona