Responsibilities- Lead customer onboarding, including training, documentation, and initial deployment support.- Ensure smooth installation, commissioning, and integration of AC and DC products.- Serve as the primary post‑sale contact for key accounts: CPOs, fleets, utilities, municipalities, resellers.- Drive customer satisfaction (NPS/CSAT) and manage escalations in close coordination with Support and Service teams.- Collaborate closely with Engineering, Product, and Services teams to ensure smooth prospect‑to‑customer transitions and long‑term success.- Work with cross‑functional teams (Hardware, Software, Validation) to ensure project feasibility and execution.- Track project milestones, manage risks, and ensure deliverables meet quality and timing objectives.Requirements- 3–5+ years in B2B customer‑facing roles (Customer Success, Account Management, Pre‑Sales,



or Project Management), preferably in infrastructure, energy, or EV charging.- Proven track record managing large, complex accounts and multi‑stakeholder relationships.- Strong relationship management and consultative skills.- Technical understanding of hardware/software solutions, ideally in energy or mobility.- Familiarity with public tender processes, regulatory frameworks, and large contract negotiations.- Spanish + English speaking proficiency.- Project Tracking and Risk Management experience.- Installation and Commissioning expertise.- Documentation Development skills.- Collaboration and Escalation Management abilities.- Customer Satisfaction Focus.#J-18808-Ljbffr

📌 Customer Success Manager (Barcelona)
🏢 Jobtailor
📍 Barcelona