About PlanetPlanet is a global provider of integrated technology and payments solutions for retail and hospitality customers.About PlanetPlanet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.Role OverviewWe are recruiting for a Payments Operations Support role to join our Payment’s Support team. The primary function of the Payments Operations Support role is to support our international clients with all queries related to funding and charges. You will deliver a professional service to internal and external customers, in a timely manner, by ensuring that service delivery, quality control and all aspects of compliance are maintained to the highest levels.What You Will DoProvide excellent customer service, by responding quickly to customer queries with accurate information regarding transaction statuses, transaction reprocessing request, report generations in line with established SLA'sRun all aspects of customer and financial support across a number of IT platforms,



internal departments and external partners merchantsResolve issues/queries by interacting and communicating with other colleagues/departmentsAdapt to a fast-moving environment in a proactive and team-focused manner.Any other such duties that may be required of youSupport Inbound & Outbound CallsYou will work 24/7 in shift bases on business needsWho You AreModest: For us, putting the customer first is not a cliché. We serve them and are proud to make things easier and simpler for themWarm: At the heart of it all is our people. People that care. About you, each other, our customers. We celebrate differences and help us all to grow togetherEnthusiastic: Eager to learn and a passion for Customer CareProficient spoken and written EnglishB2 Level of French is mandatory to be considered for this role (German or Italian is plus)Experience in a similar customer support/administrative roleExcellent communication skills Previous experience in Financial Services/Payments operations is advantageousGood analytical and numerical skills, detail orientedModerate-level Microsoft ExcelAbility to be versátil within a fast-growing global companyMust display initiative and a common-sense approachWhy PlanetPlanet is an equal opportunity employer where diversity is valued, and all employment is decided based on qualifications, merit, and business e and grow your career in the most exciting, fast paced technology market, with a business that delivers feel-good connected commerce.At Planet, we embrace a hybrid work model, with three days a week in the office.Reasonable accommodations may be made in order to allow for an individual to perform the essential functions of this role successfully.

📌 Merchant & Technical Partners Support Agent (Madrid)
🏢 Planet
📍 Madrid