Provide functional support to integrators during the NDC integration and certification phases, guiding them through documentation, ensuring a smooth experience and promoting autonomy throughout the process.

Key Responsibilities

- Address functional questions from developers during integration and certification.
- Guide integrators through available documentation and propose improvements.
- Prepare test catalogs for direct‑connect and aggregator certifications.
- Follow up on feature development and provide functional guidance.
- Conduct satisfaction surveys after certification and quarterly for Service Desk users.
- Maintain deep knowledge of NDC functionalities.
- Communicate proactively with integrators and anticipate needs.
- Provide product feedback and improvement proposals.
- Track NDC team KPIs and gather integrator feedback.




- Produce follow‑up reports and support relationship‑building initiatives with integrators.
- Functional support tickets resolved within 72 hours.
- Quarterly satisfaction scores for functional support.
- NDC Product
- Development & Operations Teams
- Payments and Ancillaries Teams
- Aggregators
- GDS (Amadeus, Travelport, Sabre)
- Degree in Tourism, technical studies or equivalent experience.
- Previous experience with Resiber and/or Amadeus.
- Functional understanding of B2B customer journeys.
- Strong knowledge of the airline industry and NDC (IATA).
- Ability to work under pressure and adapt to change.
- Proactive approach to evolving customer and industry needs.

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📌 NDC Specialist - Coforge (Madrid)
🏢 Talent
📍 Madrid