About Us:HRS is Oracle's largest hospitality partner worldwide, providing coverage in 120 countries to more than 13,000 customers. Recognised as an official Oracle Hospitality Partner, HRS offers a wide range of innovative solutions to its customers including Property Management, POS, Spa & Guest Activities, Mobile Applications, and more.Join us in our journey to deliver the best service possible to the hospitality world .Role Overview:You will join our growing global service delivery team implementing and offering support on the HRS-wide portfolio of products to hospitality-related companies in Spain. Implementing and providing support on the PMS products as well as HRS's products. The adecuado candidate will be ambitious, customer oriented, passionate about digital transformation within the hospitality industry through innovative technologies and software.Key responsibilities:Participation in support/implementation of solutions for hotels, restaurants, spas and fitness clubs across the regionHandle customer cases,



triage the inbound case load and reviewing the existing owned and escalated casesEnsure familiarity with new product releases as they become availableLiaise with subject matter experts on client requests for enhancements and developmentWork with the support/implementation teams to ensure service level requirements are exceededConduct user trainingPerform other duties as requested or as deemed appropriate by managementWhat We're Looking For:Minimum 2 years of experience either in the support or installation & configuration of Hospitality PMS products or as user of Opera PMS or similar.Experience of working with competitive hospitality products including PMS, POS or Spa systems.Familiarity with Oracle PL/SQL would be a plus.Good interpersonal skills with both customers and cross-functional teams.Free to travel extensively and for extended periods of time.Languages:Fluent in English both written and spoken.Fluent in Spanish both written and spoken.Why Join HRS?A Job in an international companyA diverse, demanding and varied range of tasksTeammates who are at your side with any questions you may haveIndividual design and development optionsMotivating remuneration packageWork from home and hybrid optionsCompetitive annual bonus schemeTeam building and company eventsChildbirth, marriage and other family friendly benefitsFitness/healthy lifestyle support programEmployee referral programWe look forward to hearing from you!

📌 Specialist Service Delivery (La Coruña)
🏢 Talent
📍 La Coruña