At Sysmex, we are shaping the advancement of healthcare by providing innovative diagnostic solutions that empower professionals and improve patients’ lives. We are currently looking for a Field Application Specialist / Field Sales Representative to join our Diagnostics team, focusing on the Coagulation Business Line. This is a hybrid commercial and technical role, covering the pre-sales, sales, and post-sales phases, with direct responsibility for supporting customers and growing our presence in the assigned territory.
Location:
Madrid, Spain
Department:
Diagnostics – Coagulation Business Line
Contract type:
Permanent
Working hours:
Full time
In this role you will:
- Achieve and exceed the sales targets for the coagulation product line in the Comunidad de Madrid.
- Develop and manage assigned accounts, ensuring strong commercial relationships and customer loyalty.
- Identify and approach new business opportunities across hospitals, labs, and diagnostic centers.
- Ensure effective territory coverage and optimize customer visits to maximize impact and efficiency.
- Conduct product demonstrations to support pre-sales activities and highlight product value.
- Provide on-site user training during installation and post-implementation stages.
- Ensure users feel confident in operating the systems and using reagents and software appropriately.
- Act as a primary contact for application support, troubleshooting technical or usability issues.
- Deliver after-sales support, ensuring customer satisfaction and high system performance.
- Support the lab teams with clinical and operational guidance, adapting solutions to their needs.
- Collaborate closely with the sales, technical service, logistics, and marketing teams to coordinate actions and resolve customer needs.
- Apply the OGP (OTC)
methodology in all commercial and support processes.
- Ensure proper integration of sales and support workflows across internal functions.
- Gather and share insights on market trends, competitor activity, and customer feedback.
- Contribute to the commercial strategy by reporting relevant data and opportunities to management.
- Maintain accurate records in the CRM system, ensuring follow-up, pipeline tracking and sales forecasting.
- Apply commercial concepts such as FOB and BS in quotes, negotiations, and account management.
- Ensure full alignment with internal procedures and commercial policies.
What you need to be sucessful:
Professional Background
- Minimum 5 years of experience in the coagulation field.
- University degree (or equivalent) in biosciences or related scientific discipline.
- Strong technical understanding of laboratory environments and diagnostic equipment.
Languages & IT Skills
- English: Fluent (written and spoken)
- Proficiency in Microsoft Office, email tools and basic database usage.
Personal Skills
- Strong presentation skills and ability to explain complex concepts clearly.
- Customer-oriented with the ability to identify and create needs.
- Strong communication and interpersonal skills.
- Independent, with strong decision-making and problem-solving abilities.
- Strategic thinker with excellent negotiation skills and a clear commercial mindset.
What's in it for you?
- Flexible Compensation Plan in public transports, restaurants, kindergarden, medical insurance for family, etc
- Adaptable working hours and hybrid work model
- Pension Plan (with company contribution)
- Referral program bonus – When you introduce us with people as talented as you
- Baby friendly company
- Excellent, dynamic, and multicultural environment
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📌 Field Application Specialist/ Field Sales Representative. (Madrid)
🏢 Talent
📍 Madrid