Overview:We are looking for a customer-focused professional to join an international organization and provide operational, administrative and customer support. The successful candidate will play a key role in ensuring excellent service levels, efficient order processing and effective coordination between customers and internal teams.Key Responsibilities:- Handle customer inquiries via phone, email and other communication channels, ensuring a professional and timely response.- Provide product, service and basic technical information while maintaining a high level of customer satisfaction.- Process and manage customer orders accurately within internal systems and follow up on order status, stock availability and deliveries.- Coordinate the resolution of customer issues by collaborating with internal departments and ensuring effective communication throughout the process.- Manage returns, warranty claims and related documentation in accordance with established procedures.- Create and maintain customer accounts and records, ensuring the accuracy and completeness of all information.- Perform administrative tasks and maintain documentation to support daily business operations.- Support inventory and logistics-related activities to ensure service continuity and product availability.- Assist with invoice, payment and credit note inquiries, escalating and resolving issues when appropriate.- Collaborate with cross-functional teams including sales, finance, operations and logistics to ensure an excellent customer experience.- Ensure compliance with internal procedures,



quality standards and company policies.- Identify opportunities for process improvement and contribute to operational efficiency.Qualifications & Experience:- Italian speaker with strong command of English and Spanish, both written and spoken, enabling effective communication in an international environment.- 2 years of experience in customer service, support operations, or similar client-facing roles.- A genuine customer-first mindset, with a consistent focus on delivering high-quality service and positive experiences.- Strong interpersonal and communication skills, with the ability to interact effectively across different teams and with external stakeholders.- A proactive and collaborative approach, combined with strong analytical thinking and problem-solving capabilities.- Previous experience working with business systems such as ERP or CRM platforms is required.- Solid command of Microsoft Office tools for daily operational tasks and reporting.- Secondary education or equivalent academic background.- Basic understanding of financial or accounting principles will be considered an advantage.- Additional European languages will be considered a strong plus.Our offer:Join a dynamic international company where you can make an impact and continue developing your career. We provide an attractive rewards package, including:- Permanent contract- Competitive salary and annual bonus- Private health, life, and dental insurance- Hybrid working arrangement- Pension or savings plan contribution- Childcare/dependent care support- Wellbeing programs and work-life balance initiatives

📌 Customer Service Specialist Italy (Barcelona)
🏢 Confidential
📍 Barcelona