Experteer Overview

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In this role you will operate and evolve Sartorius’s global Microsoft Teams Voice infrastructure, focusing on high availability, security, and call quality. You will work with cross-functional teams to address complex telephony challenges across regions and implement modern cloud-based telephony features. The role combines hands-on administration with evaluating new technologies to enhance the voice ecosystem.

You will contribute to scalable, secure voice operations in a global, hybrid work setting.

Compensaciones / Ventajas

- Operate and enhance the global Microsoft Teams Voice infrastructure (Call Queues, Auto Attendants, Direct Routing, Operator Connect)
- Ensure high-quality end-user experience, performance and stability of voice solutions
- Manage SIP trunking and coordinate with telecom carriers across EMEA, AMER and APAC
- Support voice security controls, QoS measures and compliance requirements
- Automate routine tasks with PowerShell scripting
- Troubleshoot complex telephony issues on Apple endpoints and mobile devices as 3rd level support




- Collaborate with workplace services, security teams and end users to align voice solutions
- Evaluate and implement new technologies and best practices in the Teams Voice ecosystem
- Document configurations, processes and platform standards for transparency and scalability

Responsabilidades

- Several years of professional experience with Microsoft Teams Voice architecture and telephony systems
- Comprehensive knowledge of SIP, VoIP protocols and SBC configurations
- Proficiency in voice networking troubleshooting and monitoring tools
- Familiarity with Microsoft 365, xugodme Azure AD and Active Directory
- Experience with PowerShell scripting
- Strong communication and collaboration skills
- Preferred certifications: Microsoft Teams Voice Engineer (MS-720), CISSP, CISM
- Fluency in English and willingness to travel occasionally

Requisitos principales

- Personal and professional development programs
- Vacation and holiday bonuses including pension benefits
- Comprehensive onboarding and buddy system
- International collaboration and team culture
- Diversity and inclusion
- Hybrid work arrangement

📌 Voice/VoIP & MS Teams Voice Expert (x|f|m) (Madrid)
🏢 Sartorius
📍 Madrid