ICF Next is one of the leading integrated communication agencies in Europe, specialising in large-scale campaigns across the European Union.
The Senior Account Manager is responsible for developing and implementing FWCs, working under the guidance of an Account Director or the Head of ADs.
This role requires expertise in client management, including regular client engagement to expand portfolios and gather feedback on agency performance.
The Senior Account Manager works closely with project teams, providing client insights, feedback, and direction to ensure satisfaction.
Key responsibilities include developing financial and technical proposals, defending them, and ensuring compliance with contractual obligations.
The role requires meeting deadlines and performing effectively under pressure.
Additionally, the Senior Account Manager will create FWC activation plans, implement strategies to meet KPIs, and provide regular reports on financial performance and client satisfaction.
Ensuring timely delivery of final reports and collection of payments is also crucial.QualificationsUp to 6 years of experience in communications, preferably within EU institutionsMaster's degree in communication, political science, marketing, or a related fieldStrong understanding of communication areas including media relations, social media, creative concept development, event management, and productionExperience in financial management, budget preparation, and subcontractor managementExtensive project management experience, from inception to closure and reportingExcellent client-facing skills with strong communication and negotiation abilitiesCommercially driven, proactive,



and eager to stay up to date with communication trendsA collaborative team player with leadership qualities and motivational skillsProficient in English and FrenchKey ResponsibilitiesDrive client engagement and manage FWCs in line with financial KPIsDevelop strategic client engagement plans and participate in sales meetingsRepresent the agency at client and networking events to build strategic and commercial relationshipsCreate, manage, and defend complex budgetsContinuously develop new communication skills to enhance proposal defense and sales effortsCollaborate with New Business (NB) teams to identify new opportunities and provide strategic input for tender developmentOversee financial, contractual, and operational management of FWCs/accounts with support from senior leadershipEnsure high-quality, professional work by applying Prince2 processes and monitoring contractsWork closely with various service teams to develop innovative and creative offerings for clientsFoster a collaborative team spirit that promotes professionalism and curiosityEnsure regular reporting on client and FWC status with risk assessments in placeContribute to the implementation of ICF Next's new vision and explore synergies with other ICF divisions where relevantReport regularly to the Head of ADsRight to Work, Location & Sponsorship (Belgium)We welcome applications from candidates based in any country.Have the legal right to work in Belgium, or be eligible for sponsorship on a case-by-case basis,Be physically located in Belgium by Day 1 of employment (or shortly before your start date).




Please ensure you can meet the right-to-work and location requirements or would qualify for sponsorship where applicable.Candidate AI Usage Policy At ICF, we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge.
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However, we understand that some candidates may require accommodations that involve the use of AI.
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We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.Madrid, Spain (ES01) Need help?
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📌 Senior Account Manager (Madrid)
🏢 Icf
📍 Madrid