08 ago
|
Wallapop
|
Barcelona
08 ago
Wallapop
Barcelona
Wallapop, based in Barcelona, seeks a Head of Customer Service to lead and evolve our customer experience strategy.
Descubra exactamente qué habilidades, experiencia y cualificaciones necesitará para tener éxito en este puesto antes de enviar su solicitud a continuación.
You will partner with Engineering, Product, Operations and Marketing to elevate our cross‑functional CS team using AI, automation and real‑time insights. xqbhyrx
You will mentor internal CS/CX teams for both C2C and Pro segments, manage external BPO partners, and shape scalable processes while maintaining a customer‑first focus in a fast‑paced digital marketplace.
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📌 Head of Customer Service — AI-Driven CX Leader (Barcelona)
🏢 Wallapop
📍 Barcelona