Experteer Overview
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As a 1st Level Support Analyst, you will deliver frontline support for the trade-finance tools ecosystem and manage incidents to boost regional efficiency. You will work with ServiceNow for incident tracking and contribute to digitalisation and continuous-improvement initiatives. You will also train users on Dwings and assist with migration projects, while preparing activity reports for management and partners. This role sits at the heart of a European Trade Finance Operations team that supports multinational clients.
Compensaciones / Ventajas
• Provide first-line support for Dwings and related trade-finance applications
• Analyse, log and coordinate incidents in ServiceNow with accurate updates




• Communicate resolution status promptly to users and stakeholders
• Deliver Dwings training and assist with migration projects
• Prepare activity reports for management and other partners
Responsabilidades
• University degree
• Good understanding of Guarantees products
• Systems and processes: Atlas, Operational Tools (EPS, xqbhyrx Aval…), TDR
• Strong Word/Excel skills
• English C1; French is a plus
Requisitos principales
• Training programs
• career plans and internal mobility
• Diversity and Inclusion Committee
• Corporate volunteering program (1 Million Hours 2 Help)
• Flexible compensation plan
• Hybrid telecommuting model (50%)","32 vacation days"),

📌 Application Support (Madrid)
🏢 BNP Paribas
📍 Madrid