Experteer Overview
Experiencia, cualificaciones y habilidades interpersonales, ¿tiene todo lo necesario para triunfar en esta posibilidad? Descúbralo a continuación.
In this pivotal role, you will lead a five-person Customer Success team for Tier 3 accounts, driving proactive churn prevention and improving Net Revenue Retention. You will shape strategy and execution, transforming the team from a reactive model to a proactive CS motion. You collaborate across Sales, Care, Marketing, Product, and Revenue Operations to deliver a seamless customer experience and scalable processes. This is a high-impact opportunity to influence retention outcomes in a multinational, tech-focused environment.
Compensaciones / Beneficios
• Lead and coach a team of 5 CSMs focused on Tier 3 accounts
• Drive a proactive churn-prevention strategy using data-driven insights
• Own Tier 3 NRR targets and work on retention improvements
• Monitor health signals (product usage, engagement, support, NPS) to mitigate risk
• Conduct regular 1:1s, performance reviews, and coaching
• Support customer conversations hands-on when needed
• Design and optimize scalable CS processes and workflows




• Partner with Revenue Operations to improve reporting and automate workflows
• Set clear operational standards, escalation paths, and SLAs for Tier 3
• Collaborate with Sales, Care, Marketing, Product, and Revenue Ops for a seamless customer journey and continuous improvement
Responsabilidades
• 5+ years in customer-facing roles
• 2–3+ years in people management or team leadership
• Proven success in retention and improving NRR in a B2B SaaS environment
• Experience designing and optimizing CS xqbhyrx processes and workflows
• Strong analytical skills for health data, cohort analyses, and churn metrics
• Excellent communication, coaching, and stakeholder management
• Full professional proficiency in French and English (written and spoken)
Requisitos principales
• competitive salary
• performance bonus tied to forecast accuracy and GTM outcomes
• stock options with back-loaded vesting
• comprehensive health insurance
• on-demand salary access
• career path with clear KPIs at every level

📌 Customer Success Team Lead (Long Tail) (Barcelona)
🏢 Amenitiz
📍 Barcelona