Experteer Overview
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In this role you lead a Market Delivery u0026amp; Technology Account Management team in Spain and Portugal, coordinating onboarding, deployment, and ongoing tech partnerships. You also own selected strategic customer engagements as an individual contributor, guiding complex initiatives and high-priority projects. You will bridge customer needs with technology, ensuring Mastercard solutions are deployed and continuously improved across the customer lifecycle. This role offers impact through developing talent, enabling cross-functional collaboration, and shaping technology-enabled growth.
Compensaciones / Beneficios
• Lead, coach, and develop the Market Delivery u0026 Technology Account Management team
• Oversee technology partnerships with strategic customers in Spain and Portugal
• Act as senior escalation point for complex customer issues and delivery challenges
• Personally manage select strategic customer relationships and high-profile engagements
• Ensure onboarding, implementation, and ongoing support of Mastercard solutions
• Oversee project delivery, governance, risks, dependencies, and execution across the portfolio
• Lead critical customer initiatives, complex implementations, and priority projects
• Serve as trusted advisor on Mastercard solutions, technology, and industry developments
• Collaborate with Sales, Product, Technology, Operations, and Support to deliver outcomes and identify growth opportunities




• Translate technical concepts into business value for customers and stakeholders
• Monitor delivery performance, customer health, risks, and key operational metrics
• Drive process improvements, knowledge sharing, and scalability across the team
• Capture and implement lessons learned through continuous improvement actions
Responsabilidades
• Bachelor's degree or equivalent experience
• Proven experience in payments, financial services, or complex technology delivery
• Ability to lead, coach, and develop individuals in a matrixed environment
• Strong delivery governance, prioritisation, workload management, and escalation-management
• Ability to communicate complex technical concepts to varied audiences
• Experience balancing leadership with direct ownership of strategic xqbhyrx customers or escalations
• Strong customer-facing, delivery, and stakeholder management background
• Excellent communication, analytical, coaching, and problem-solving skills
• Solution-driven mindset balancing customer outcomes, team capacity, and business priorities
• Comfort in fast-paced, matrixed environments with cross-functional accountability
• Proven relationship-management skills and ability to influence without direct authority
• Fluency in English and Spanish
• Nice to Have: PRINCE2, Agile, PMP or similar certifications
• Nice to Have: regulatory or compliance-driven implementations
• Nice to Have: prior people leadership or mentoring experience in a customer-facing delivery environment
Requisitos principales
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📌 Director, Market Delivery (Madrid)
🏢 Mastercard
📍 Madrid