With 1,000+ professionals and over a decade of experience, we have built an environment where talent is trusted, supported, and continuously challenged to grow.People Firsttrust, respect, and professional development13% turnover ratewell below market averageCutting-edge IT projectswith general clients and modern technologiesPersonalized trainingup to €1200/yearReal flexibilityto work in your own wayActive tech communitiesto learn and shareFunand yes… we also know how to have funWe have an exciting opportunity to provide IT technical support to end users and ensure the smooth operation of workplace services. The role combines user support, incident management and workstation administration in a corporate environment.Manage, track and resolve incidents and service requests throughJira Cloud and Jira Service ManagementProvide onsite and remote support to end usersAdminister and maintainActive Directory and related policiesInstall,



configure and deploy workstations and end-user equipmentCreate and maintain technical documentation and knowledge base articlesEnsure proper categorization, prioritization and follow-up of support activitiesVocational Training (IT) or higher education in a related fieldSolid knowledge ofWindows environmentsExperience withActive Directory and policy managementKnowledge ofTCP/IP networkingAdvanced knowledge ofMicrosoft OfficeExperience withJira Cloud and Jira Service ManagementAbility to document solutions and maintain knowledge management practicesModelHybrid (2 days onsite / 3 days remote)If this opportunity sounds interesting, feel free to share your profile — we will be happy to provide more detailsWill have access to confidential information related to Capitole and the project they are working on.Must comply with the security policies and internal policies of the company and the client.

📌 It Support Specialist (Madrid)
🏢 Capitole
📍 Madrid