About The RoleJoin us as a Customer Support Specialist and become the voice of our fintech products for customers across multiple markets.We are looking for a dedicated Customer Support Specialist based in Marbella to deliver outstanding service to our international client base. You will handle day-to-day customer queries, resolve issues efficiently, and help ensure every customer interaction reflects the quality and reliability of our brand.What You'll DoRespond to customer inquiries via phone, email, and chat in a timely and professional manner.Troubleshoot and resolve account, product, and technical issues, escalating where needed.Maintain clear, accurate records of customer interactions and follow up until resolution.Work closely with internal teams to relay customer feedback and flag recurring issues.Support onboarding of new customers and guide them through our products and ntribute to improving support processes, FAQs,



and documentation.What We're Looking ForFluency in Spanish and English, plus Armenian or Russian.Based in or willing to be based in Marbella.Previous experience in a customer support, service, or client-facing role.Strong communication skills with a patient, solutions-focused approach.Ability to multitask and stay organized while managing multiple customer fortable working with digital tools and learning new systems quickly.Experience in fintech, banking, or a related regulated industry (Nice to have).Familiarity with CRM or helpdesk software (Nice to have).What We OfferBe part of a growing international team with a integral customer base.Work in a collaborative, fast-paced environment based in petitive salary and continuous learning opportunities.Opportunity to grow into broader customer experience or team lead roles.

📌 Customer Support Specialist (Marbella)
🏢 Be1B - Embedded Finance SaaS
📍 Marbella