Job PurposeThe Director Operations Technology will report directly to the Senior Director Operations Technology. The role is responsible and accountable for the execution of the ESI operations technology vision and strategy.Key ResponsibilitiesThe role is responsible for development and delivery of the technological landscape and future product roadmaps. Developing and managing a group of strategic support systems products. Accessing business and client needs and translating into product developments priorities and executing roadmaps across ESI business. Responsible for maximising the product value through innovative features and functionality development to "make it easy" for our clients and associates to do business. The role will drive development and adoption by capturing and executing voice of associate and client feedback and communicating a clear and cohesive roadmap to the business.Key Duties / TasksAbility to horizon scan, develop and execute the product vision, strategy and roadmap in alignment and benefit of EMEA, LATAM and APAC business unitsMonitor and ensure high levels of stability and performance of all products ensuring rapid remediation and resolution of product outages and issues in alignment with CIRT processEnsure product development and enhancements are compliance with country legal and ADP internal GSO requirementsRegular and effective stakeholder management with key BU stakeholders including, but not limited to Business Excellence, Service, and Implementation Directors and SDS Managers and key SME’sStrong relationship and collaboration with supporting product development teams and key infrastructure leads, including India/Bucharest development teams, GETS, R&D; and UX DirectorsCollaboration and understand of other systems integrations with products and tools including, but not limited to BPMS, RPA, Oracle billing, Salesforce and CLMSImprove ease of use,



adoption & interaction through facilitating regular and ongoing voice of client and associate feedback sessions to deliver continuous product improvement and add value to the businessEffective delivery of insightful and relevant product communications to the right people in the right format to drive engagement, awareness, and adoptionImplement on-going management Information reporting and metrics to enable clear understanding of product performance internationallySupporting BUs with readiness for change resulting from product developments and enhancements, including timely and effective communications and trainingOwn product development lifecycle, governance and SLA’s ensuring on-time delivery and high-quality release deployment and release communicationsStandardisation of product features and functionality across ESI to enable scalability and efficiencySupervisory ResponsibilitiesDirect and indirect management and leadership of development teams across different countriesSkills and KnowledgeThis position requires strong leadership, communication and influencing skills with the ability to communicate complex technical issues simply and convincingly to drive fast decisionsPassion for delivering great outcomes, making it easy and delivering a great customer experienceProven track record in execution of development roadmaps and product innovationMust be able to influence multi-directional and non-linear relationships within matrix environmentMust be able to clearly articulate strategy and obtain buy-in from various stakeholders and resourcesWilling to lead unproven initiatives and solutions across functional and business unit boundariesMust be "marketplace informed," anticipate and adapt solutions for future eventualitiesExcellent planning and organisational skills with strong inter-personal communication skillsExcellent time management, presentation, communication, and organisational skillsAbility to challenge current thinking, and generate innovative product solutionsPassion for quality and excellence with a relentless drive towards flawless executionEducation and ExperienceEducated to degree level or above in computer science or related degree10+ years’ experience in commercial product/service development and management within large multi-national companiesExtensive experience of product delivery, Dev Ops with a proven track record for delivering resultsExperience working across complex matrix organisations and international environmentsExperience managing offshore teams, understanding, and adapting to cultural variationsStrong organisational, prioritisation, problem solving, innovation & project management experienceScrum master or agile certification would be advantageousExperience of business-to-business HR/Payroll systems desirableOtherFlexibility to travel internationally when requiredDiversity, Equity, Inclusion & Equal Employment OpportunityADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.

📌 Director Operations Technology (Barcelona)
🏢 Anonymous
📍 Barcelona