About The OpportunityWe're looking for a multilingual Customer Services Representative to deliver outstanding technical and operational support to our global client base. Based in our Barcelona or Madrid office, you'll be the trusted point of contact for clients across France, Italy, Spain, and other international markets, helping them navigate our Virtual Data Room (VDR) platform throughout every stage of their transaction.This role combines customer service, technical support, product guidance, and relationship management, making it ideal for someone who enjoys solving problems, building client relationships, and working in a fast‑paced Business‑to‑Business technology environment.What You'll DoDeliver Outstanding Client Support:Provide first‑line technical and operational support via phone and email, acting as the primary point of contact to our clientsGuide clients through platform features, workflows and best practicesBuild and maintain trusted relationships by anticipating, understanding and managing clients’ needs effectively, delivering responsive, high‑quality serviceSupport the VDR Platform:Assist clients with user management, permissions, document organization, reporting, Q&A; and other core VDR functionalitiesDeliver engaging online training sessions to help users maximize the platform’s capabilitiesInvestigate customer issues, troubleshoot effectively,



and collaborate with internal technical teams when escalation is requiredDrive Operational Excellence:Monitor client requests to ensure deliverables are completed accurately within agreed timelinesWork closely with cross‑functional teams across multiple regions to coordinate successful client outcomesFollow established operational procedures and continuously contribute to delivering a best‑in‑class client experienceMaintain Accurate Records:Document client interactions, support cases, and follow‑up actions within internal systemsEnsure job tracking, billing information, and administrative records remain accurate and up‑to‑dateSupport additional operational initiatives and projects as requiredPerform additional duties as reasonably requestedWhat We Are Looking ForMinimum bachelor’s degree or its equivalentNative‑level fluency in both French and ItalianAdvanced professional proficiency in English2+ years’ experience in a B2 B customer‑facing role, such as Customer Support, Client Services, or Technical SupportExcellent communication and relationship‑building skillsStrong problem‑solving abilities with a proactive, customer‑first mindsetHighly motivated team player with strong interpersonal and active listening skillsTeam player with a positive, can‑do attitudeConfidence working with technology and the ability to quickly learn new software platformsExceptional attention to detail and commitment to delivering high‑quality workExcellent organizational skills with the ability to multitask under pressure to meet strict deadlinesAvailability to work full‑time onsite (09:00-18:00 Monday to Friday)



from our Barcelona or Madrid officeNice to HaveExperience in a Saa S, Software or Technology companyExposure to Financial Services, Investment Banking, Legal Services, or other highly regulated industriesFamiliarity with VDRs, secure document management, transaction support, or confidential information handlingWhy Join?As a Customer Services Representative, you’ll play an essential role in supporting some of the world’s most important business transactions. Every day, you’ll work with international clients, collaborate with experienced colleagues across multiple regions, and develop expertise in a sophisticated technology platform used by leading integral organizations.You’ll join a collaborative, supportive team where your ideas are valued, your professional growth is encouraged, and delivering an exceptional client experience is at the heart of everything we do. If you’re passionate about technology, enjoy helping customers succeed, and thrive in a fast‑moving international environment, we’d love to hear from you.Equal Opportunity EmployerTrans Perfect and its companies are proud to be equal opportunity employers. We are committed to creating an inclusive workplace where all qualified applicants and employees are treated fairly, regardless of race, color, religion, creed, sex, gender identity or expression, sexual orientation, age, national origin, disability, veteran status, or any other characteristic protected by applicable law.We believe that diverse perspectives strengthen our business and foster an environment where everyone can thrive.By applying I confirm I have read and accept Trans Perfect's Privacy Policy:

📌 Customer Services Representative (Virtual Data Rooms) (Madrid)
🏢 Transperfect
📍 Madrid