Senior Digital Product LeadJoin a newly created opportunity to lead digital experience initiatives that enhance online security, improve member outcomes, increase digital self‑service, and drive operational efficiency. Working across business and technology teams, you'll be the digital experience lead partnering with our implementation vendor to deliver a Customer Identity and Access Management (CIAM) solution, while supporting broader Member Online initiatives that deliver meaningful outcomes for members and the organisation.About The RoleBe the digital experience lead of strategic initiatives, commencing with the implementation of a Customer Identity and Access Management (CIAM) solution.Drive the delivery of Member Online enhancements and digital self‑service initiatives that improve member experience and reduce operational llaborate with business, technology, security, risk, architecture, vendor and delivery stakeholders to ensure successful project outcomes.Influence and guide digital experience and customer journey design decisions, ensuring solutions are intuitive, accessible and member‑focused.Identify, manage and elevate risks, dependencies and delivery issues to support successful delivery outcomes.Provide regular reporting, updates and insights to senior leaders and project governance forums.Support the prioritisation and delivery of broader digital optimisation and transformation initiatives.Balance member experience, operational efficiency, risk and commercial considerations when making delivery decisions.Work closely with internal and external delivery partners to ensure projects are delivered on time, within scope and aligned to organisational objectives.What we're looking forExperience leading or supporting a Customer Identity and Access Management (CIAM) implementation or migration within an enterprise environment.Experience delivering customer portals, digital self‑service platforms,



mobile applications or digital customer/member experience initiatives.Strong stakeholder management skills, with the ability to influence and collaborate across business, technology, architecture, security, risk and delivery teams.Demonstrated ability to lead complex digital initiatives from planning through to implementation and benefit realisation.A strong customer‑centric mindset and a passion for creating seamless digital experiences.Proven ability to balance customer outcomes, operational efficiency and delivery objectives.Experience managing project risks, dependencies, issues and competing priorities in a complex environment.Excellent communication skills with experience providing updates and reporting to senior stakeholders and executives.Tertiary qualifications in Digital Experience, Information Technology, Information Security or a related discipline.Highly regardedExperience with CIAM platforms such as Okta or Auth0.Experience managing third‑party vendors and implementation partners.Experience delivering digital transformation or customer experience initiatives within a regulated environment.Financial services experience, ideally within superannuation, banking or insurance.Experience working in Agile delivery environments.BenefitsHybrid and adaptable work environment3% Superannuation Guarantee (SG) above industry minimumMatching an additional superannuation salary sacrifice of up to 2%5 weeks of annual leave17 weeks of parental leave for all eligible employeesHolistic health and wellbeing support – free annual flu shots, skin checks, Employee Assistance ProgramExternal Employee Coaching Program and Professional DevelopmentRewards and Recognition Program, as well as employee discounts and cashback offers on a broad range of products and servicesWe’re proud to foster an inclusive environment where everyone feels welcome, respected, and valued no matter your background or identity.We’re committed to protecting your privacy;
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📌 Senior Digital Experience Lead (Vic)
🏢 CareSuper
📍 Vic