## Abbott Ambassador - Core Lab (Madrid)Applylocations:Spain - Madridtime type:Full timeposted on:Posted Todaytime left to apply:End Date: August 8, 2026 (30+ days left to apply)job requisition id: ## **JOB DESCRIPTION:****About Abbott**Abbott is a general healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.**Working at Abbott**At Abbott, You Can Do Work That Matters, Grow, And Learn, Care For Yourself And Family, Be Your True Self And Live a Full Life. You Will Have Access To* Career development with an international company where you can grow the career you dream of.* A company named one of the most admired companies in the world by Fortune.* A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists. Position: **Abbott Ambassador - Madrid + (Ávila o Segovia)****1. Primary Objective of Position**
- The Abbott Ambassador is responsible for driving client loyalty, growingexisting business while improving profitability**2. Major Accountabilities****a) ACCOUNT MANAGEMENT**
- Develop a Strategic Growth Plan at the territory level and leverage the plan ona daily basis
- Maintain accurate and up-to-date client data in My DASH
- Execute Account Plan tactics to grow existing business by closing menu gaps(adding on assays), selling DHS solutions and upgrading and renewing servicecontracts
- Weekly work with client on business process, amplification of their healthsystem via CRDx globalized and established frameworks
- Conduct Client Business Reviews every 90 days (Operational reviews)



toensure our clients and Abbott are honoring their commitments and executeon identified client needs
- Act as Abbott point of contact for clients to handle any issues or supportrequests (ordering and shipping inquiries & product issues)
- Support renewal of existing business, with the Enterprise team, early in theprocess blocking competition from entering the account
- Work with client to ensure entire Abbott solution is being utilized as expected.**b) GROW THE ACCOUNT**
- Assess utilization and inefficiencies on instruments and work with client tomaximize testing capabilities
- Analyze test menu and ordering patterns to assess gaps and provide solutions
- Add solutions, including assays, software, and service offerings to help clientachieve strategic priorities or improve efficiencies
- Deliver insights for operational improvement that will directly impact clientKPI’s through assays, DHS, Hematology, and/or other solutions
- Drive Alinity, Hematology and Digital Health Solutions solutions at everyaccount
- Continue to manage post-sales client support activities, such as- Confidently operate all Alinity Instruments- Install and configure assays on the Alinity instrument- Perform assay integration, calibration, precision, linearity and methodcomparisons for the Alinity- Articulate performance of the assay, interpret data, draw insights- Perform initial assay troubleshooting.**c) CLIENT LOYALTY**




- Exhibit and articulate our value proposition and solutions
- Consult with client to improve operations and KPI’s
- Deliver insights to clients, as well as Enterprise team
- Develop relationships with all internal stakeholders- Lab Director / Manager- Department Supervisors (IA/CC/Hematology/Specimen Processing)- Procurement- IT Manager- Medical Director
- Maintain a high NPS score (One NPS and t NPS) at each account
- Address NPS “hot sheets”
- Leverage marketing collateral to demonstrate Core Diagnostics value- Client presentations- Workshops (Educational and Abbott internal)- Client Business Reviews- Lead integration activities
- Participate in implementation activities per Test of Record (TOR) process
- Oversee progress of cross-functional implementation team (post-sale) withproject manager.**3. Education**
- Bachelor ́s degree or equivalent experience required. Bachelor ́s/Engineeringdegree in bio-medical/electrical/mechanical/medical technology/biology/pharmacy or commercial is preferred.**4. Background**
- Minimum 4-5 years of experience in Diagnostic Industry with an emphasis onmanaging and expanding existing accounts, managing and improving customerrelationships, improving profitability of accounts.
- Ideally a proven track record in a similar position supported by managementand customer references.
- Excellent product and industry knowledge.
- Strong understanding of key stakeholders and customer dynamics.
- Strong solution selling and relationship building skills.
- Excellent communication skills.
- Fluent in local language and English, additional languages are advantageous.**5. Impact of position**
- Manage and expand existing accounts.
- Manage and improve customer relationships.

📌 Abbott Ambassador - Core Lab (Madrid)
🏢 Abbott Laboratories
📍 Madrid