Location : Barcelona area (hybrid or remote)Contract : full time / indefiniteLanguage(s) : business fluency in German and EnglishTravel : Occasional travel to Hamburg HQ and regional customer meetingsSerrala is the global leader in finance process automation. For over 40 years, we have been advancing the office of the CFO with our award-winning suite of finance automation applications.Our solutions streamline all working capital-related processes, including Order to Cash, Procure to Pay, Cash Flow Management, and Treasury, across both cloud and SAP environments.Our 10+ hubs across Europe, North America, and India support over 2,800 clients worldwide, reflecting the trust we've built with a diverse general community.Join us as we lead the future of finance automation!Customer Success is a core pillar of Serrala’s revenue organization.TheCustomer Success & Operations Manageris responsible for ensuring thesuccess, stability, growth, and operational excellenceof theStandard Segment portfolio in DACH.This role combinesportfolio ownership ,renewal governance ,pipeline generation, andoperational program leadership. It requires a highly structured, data-driven, and commercially aware professional who can drive measurable business impact in amulti-product Saa S environment.This is ahigh‑visibility rolewith significant cross‑functional exposure and direct contribution to Serrala’s growth and 3 R performance (Retention, Revenue, Referenceability).QualificationsMandatory RequirementsRelevant experience in Customer Success, Operations, Program Management or related roles in B2 B Saa S.Experience managing SMB or Mid-Market customer portfolios.Proven track record leading structured projects from design to execution.Demonstrated ability to build KPIs, dashboards,



and reporting frameworks.Native or business-fluent German.Technical SkillsProficiency in Salesforce (required).Experience with CS platforms such as Planhat (preferred).Strong analytical skills;
comfortable with dashboards, forecasting, and reporting.Strong project leadership and execution discipline.Operational, structured, and process-oriented mercial acumen and renewal fluency.Data-driven decision-making and prioritization.Executive-level communication and stakeholder management.Ability to coordinate across multiple departments and manage matrix collaboration.Key ResponsibilitiesCustomer Success Pipeline OwnershipOperations & Program GovernanceCustomer Health & Data DisciplineCross-Functional Project LeadershipWhat Success Looks Like – 3 R FrameworkRetentionRevenueSuccess in this role means delivering stability, predictability, operational clarity, and measurable revenue impact.Why you’ll love it hereStep into a dynamic, agile workplace where continuous learning is championed by leadership, and innovation in finance automation is fueled by cutting-edge tech, AI integration, and strategic SAP transformation. We partner with the best to stay ahead - so you can too.At our core, we'reReliable ,Passionate ,Empowering, andEnterprising- committed to lasting customer and employee relationships, bold innovation, and your growth every step of the way.What we offerSalary: €50,000 gross/year + commissionsFlexible mobile work optionsLinked In Learning access for continuous developmentSpecial leave for key life events (relocation, wedding, birth)Company events and strong team cultureRefer‑a‑Friend program with referral rewardsGift vouchers for birthdays, weddings, and anniversariesPluxee benefits card with monthly allowance (meals, transport, childcare)

📌 Standard Customer Success & Operations Manager Dach (Barcelona)
🏢 Serrala
📍 Barcelona