Pluxee is a global player in Employee Benefits and Engagement that operates in 28 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Well-being, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,600 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 37 million+ consumers and 1.7 million+ merchants.
Conducting business for more than 45 years, Pluxee is committed to creating a positive impact on local communities, supporting well-being at work for employees, and protecting the planet.
Pluxee is a general player in Employee Benefits and Engagement that operates in 28 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Well-being, Lifestyle, Reward & Recognition, and Public Benefits.
Powered by leading technology and more than 5,600 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 37 million+ consumers and 1.7 million+ merchants.
Conducting business for more than 45 years, Pluxee is committed to creating a positive impact on local communities, supporting well-being at work for employees, and protecting the planet.
YOUR NEXT CHALLENGE:
The Global Control Tower is entering its next phase of maturity. Your mission will be to strengthen its operating model, enhance its existing capabilities, and drive the expansion of its mandate across new services, countries,



and operational domains.
You will lead initiatives focused on operational excellence, governance, standardization, automation, and continuous improvement, helping transform the GCT into a key enabler of service reliability and operational performance across Pluxee.
You will work closely with geographically distributed teams, fostering collaboration, engagement, and performance across multiple countries and cultures. Occasional travel may be required based on business priorities, transformation initiatives, and operational needs
YOU ARE A MATCH IF...
Education
Bachelor's or Master's degree in IT, Engineering, Computer Science, or a related field
ITIL certification or equivalent Service Management qualification is a plus
Experience
8+ years of experience in IT Operations, Service Management, Service Delivery, or IT Transformation
Proven experience improving operating models, governance frameworks, or operational processes
Strong understanding of Incident, Problem, Change, and Service Management practices
Experience working in international and cross-functional environments
Experience managing and developing geographically distributed teams and external partners is a strong advantage
Languages




Fluent English (written and spoken) is mandatory
French, Spanish, or Portuguese would be a strong advantage
Skills
Strong communication and analytical capabilities
Operational excellence and continuous improvement mindset
Strong stakeholder management and influencing skills
Ability to drive change, standardization, and transformation initiatives
Strong communication and analytical capabilities
Ability to lead, motivate, and develop remote and multicultural teams
Comfortable working in a highly collaborative, international, and remote environment
Flexibility to travel internationally when required by business needs
Your location
Madrid, Spain
Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter - a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace well-being and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive workplace where all abilities are celebrated, and equal learning and growing opportunities are a given.
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📌 Deputy Head Of The It Global Control Tower (Madrid)
🏢 Pluxee
📍 Madrid