A customer is a healthcare IT security company. It provides healthcare companies with a platform that addresses critical compliance and security challenges and helps to improve providers’ productivity.
The goal is to create a SaaS product from ground up in a public cloud framework.
Requirements Job Summary
Customer Success Associates are responsible for engagements with customers at key points throughout the customer journey. Customer Success Associates are responsible for monitoring customer satisfaction, customer retention, utilization, and ultimately, increasing the lifetime customer value of customers. Internally, this role will also play a key part in the expansion of the Customer Success Digital Platform which will ultimately scale and operationalize key customer engagements.
Duties and Responsibilities
Monitor metrics to accelerate product adoption, influence collaboration and identify opportunities for growth.
Review customer analytics, including but not limited to: customer trends, on-time renewals, monthly active usage, and NPS.
Identify add-on and cross sell opportunities within an

📌 Customer Success Associate Irc301486 (Toledo)
🏢 Globallogic
📍 Toledo