We are looking for German with an excellent level of English to join our amazing Helpdesk Team in Barcelona!

We offer a two-week training program in August , followed by the official start of the role on 1 September , giving you the opportunity to build your skills and get ready for success from day one

RESPONSIBILITIES

Join us as a Full-Time Helpdesk Specialist ! You will be responsible for providing first-line technical support, troubleshooting, and assistance for multifunction printers and related devices.

Your daily tasks will include:

- Handling customer inquiries via phone and chat .
- Providing technical support and troubleshooting.
- Supporting customers from the UK market and one additional market (French, Swedish, Italian).
- Delivering a high-quality customer experience while resolving technical issues efficiently.

WHAT WE OFFER

- Monday to Friday schedule – weekends are for relaxing!
- 39-hour workweek, with shifts scheduled between 10:00 AM and 19:00 PM .
- Annual gross salary of €19,623.91 ,



plus a monthly productivity and quality bonus of up to €160 gross (up to €1,920 gross per year ).
- Two weeks of training at the Barcelona work centre, Scheduled to begin on the 10th of August. Official start of the role: 1 September.
- Office located just a few minutes from Hospital Clínic metro station.
- Career development and growth opportunities.
- On-site position in Barcelona with the possibility of remote work once you’ve gone through a solid learning curve and become independent in your role!

REQUIREMENTS

- Valid Spanish NIE and Social Security Number .
- Currently living in Barcelona .
- Immediate availability to start.
- Fluency in German, along with an excellent level of English .
- Availability to work on-site at our Barcelona office.

Please note: Applications from candidates who speak only English will not be considered.

#J-18808-Ljbffr

📌 Helpdesk with German (requirement now based in Barcelona)
🏢 MST HOLDING
📍 Barcelona