- Respond to customer queries via email and phone in a timely and knowledgeable manner
- Troubleshoot and resolve issues while providing accurate information and following up as needed
- Document interactions and elevate complex cases to the appropriate teams
- Ownership of incoming requests from customers, including the creation of tickets for the internal organization
- Ownership for tracking-to-resolution of recorded incidents or bugs
- Answering and handling customer inquiries for our customers in Europe
- Internally, you’re the first point of contact for knowledge on the operational use of our software

Requirements

- Background in finance and or accounting is a strong plus
- Operational experience with a high turnover of external customer inquiries and internal clarifications from the team is a plus
- Ability to handle a variety of tasks at a high frequency
- Structured and detail oriented approach to work




- Fluency in English and French, additional languages are a plus

Core Competencies

Demonstrates strong customer service skills by effectively responding to inquiries and resolving issues while maintaining detailed documentation. Proficient in managing high volumes of customer interactions with a structured approach, and fluent in English and French.

Highest-signal resume keywords

- Customer Service
- Issue Resolution
- Ticket Creation
- Fluency in English and French
- Operational Experience

ATS Optimization Keywords

Soft Skills

- Detail Oriented
- Structured Approach
- Multitasking Ability

Industry Keywords

- Finance
- Accounting
- Customer Inquiries
- Operational Use
- High Turnover

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📌 Customer Care Specialist, French Speaker (Barcelona)
🏢 Jobtailor
📍 Barcelona