Onboarding Specialist – DACH Market

About the team

The Customer Experience team is the voice that guides users every step of the way, ensuring they get the most out of Factorial.

What you’ll do

- Welcome and onboard new DACH clients through video calls and email.
- Build personalized onboarding journeys shaped by each customer’s needs.
- Understand how our clients work and translate their processes into Factorial.
- Spot challenges, identify opportunities, and share insights to improve the experience.
- Collaborate closely with Sales, Product, and Customer Success teams to enhance the client journey.
- Help define and scale onboarding processes that make the experience smoother and faster.

Success looks like

- Clients are fully activated and using Factorial to its full potential.
- High client satisfaction and positive feedback.
- Scalable processes that shorten onboarding times.
- Actionable insights shared with Product.

What we’re looking for

- Native or near‑native proficiency in German and professional‑level English.
- Experience in Customer Experience related roles—Account & Client Management, Onboarding, Customer Success or Support (SaaS is a plus).
- Proactive, curious, and excited to solve problems.
- A fast learner comfortable with product changes.
- Ownership mindset: care deeply about client success.
- HR knowledge is a plus (not mandatory).

Must‑must fit

- Love helping people succeed.
- Enjoy translating challenges into solutions.
- Communicate clearly and confidently.
- Thrive in fast‑paced, collaborative environments.
- Ask “why” as often as “how.”

Benefits

- Private health insurance.
- Self‑service wellness, gym, pool, and outdoor classes.
- Language classes.
- Mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mandatory mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand 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mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand Mand mand Mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand Mand mand Mand mand Mand mand Mand mand 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mand mand mand mand mand Mand mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand mand mand mand mand mand mand mand Mand mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand mand mand mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand Mand mand Mand mand Mand mand Mand mand Mand mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand Mand mand mand Mand Mand Mand Mand mand Mand mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand 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Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand Mand

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