Responsibilities- Conduct outbound calls to clarify or request customer documentation.- Guide customers through submission and verification procedures with clarity and professionalism.- Collaborate with internal teams to resolve documentation issues.- Provide feedback on recurring challenges and contribute to process improvements.Requirements- Strong attention to detail and the ability to handle sensitive information responsibly.- Excellent communication skills in Dutch and English (native or near-native level).- Ability to work independently as well as part of a team.- Familiarity with regulatory environments or documentation processes is a plus.- Commercial insights and ability to convince customers and key stakeholders about the necessity of keeping documentation up to date.- Strong communication and multitasking skills.- Comfortable working with computer systems and various software applications.- Experience with compliance or documentation processes is a plus.#J-18808-Ljbffr