Experteer Overview As Technical Support Consultant, you help clients maximize value from Enterprise eTime and Workforce Manager by providing expert remote assistance and guidance. You collaborate with Global Tech, Implementation, and Customer Success teams to resolve issues, enable effective system use, and maintain high client satisfaction. You will analyze client needs, offer timely solutions or workarounds, and contribute to service improvement. This role combines problem solving with strong communication to support large-scale workforce management deployments.Compensaciones / Incentivos
- Interpret client needs via discovery and analysis
- Provide timely solutions or workarounds to meet client expectations
- Monitor service delivery against agreed standards and identify improvement opportunities




- Enhance client expertise by mapping product value to client needs
- Collaborate with internal teams to ensure seamless service delivery
- Address client questions and propose best resolution approaches
- Contribute to team knowledge and process improvementsResponsabilidades
- Experience providing remote technical support to clients
- Strong problem-solving and organizational skills
- Curiosity and quick learning ability
- Customer-focused mindset and proactive problem solving
- Team player with willingness to contribute to process and knowledge improvementsRequisitos principales
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📌 Associate Global Time Consultant (Barcelona)
🏢 Adp - Automatic Data Processing
📍 Barcelona