Our client, a rapidly expanding international company, is establishing a new HUB in the vibrant city of Barcelona. They are on the lookout for a dedicated and enthusiastic Customer Service Representative to join their team. If you excel in delivering outstanding service, possess exceptional communication skills, and are eager to be part of a diverse and supportive team, this could be the perfect next step in your career!

Bilingual proficiency of Dutch
Full professional level of English

Engage with customers via phone (80%), email, and chat, providing prompt and effective support
Deliver Outstanding Service: Ensure a top-notch customer experience with a strong emphasis on quality and satisfaction, specifically for the Dutch market
Manage Customer Interactions: Efficiently register customer data, process orders, coordinate shipments, handle returns,



and manage warranty claims using our CRM system
A good listener who excels in teamwork and enjoys working collaboratively

Hybrid working model
Ability to work remotely from Europe (1 month per year)
Unlimited access to our online learning platform for continuous development
Private medical insurance (after 6 months)

Interview with the Team Lead of the company
Final interview in the office

At Babel Profiles, we believe in talent beyond labels. This opportunity is open to all qualified candidates, and we are committed to ensuring equal opportunities regardless of gender, gender identity, background, or origin.

📌 Customer Experience Specialist (Dutch Speaker-fully remote) (Cataluña)
🏢 Babel Profiles
📍 Cataluña