Location: Barcelona

At Freenow, we empower smarter mobility decisions, helping people move freely and cities to thrive.

In Central Operations, we develop and operationalize strategies that help us achieve our business goals across Europe's leading mobility platform. We work at scale across markets on key challenges and initiatives to deliver value and exceptional experiences to our riders and driver-partners.

We are looking for a Supply/Driver Operations Manager on the Central Supply Operations team. In this individual contributor role you will be responsible for creating, scaling, and optimising driver acquisition, engagement, and retention processes across Freenow by Lyft European markets. This role bridges local market needs with operational excellence, ensuring scalable and effective driver experiences across our diverse European footprint.

YOUR DAILY ADVENTURES WILL INCLUDE:

Process Design & Scaling
- Design and implement scalable driver acquisition processes that can be deployed across European markets while accounting for local regulations, languages, and cultural nuances




- Develop driver onboarding workflows and engagement strategies that maintain quality while achieving operational efficiency at scale
- Develop frameworks for driver lifecycle management (acquisition → onboarding → engagement → retention) that can be adapted across Freenow by Lyft European markets

Cross-Market Operations
- Collaborate with local market operations teams across Europe to understand regional challenges and opportunities in driver experience
- Lead cross-functional initiatives to harmonize driver experience processes across markets, identifying best practices and scaling successful pilots from Freenow by Lyft biggest European markets
- Partner with Product, Engineering, and Policy teams to ensure integral driver experience solutions meet diverse European market requirements and regulatory standards

Strategic Analytics & Insights
- Analyse driver experience metrics across Eu

📌 Driver Operations Manager (Barcelona)
🏢 Freenow
📍 Barcelona