Experteer Overview
In thisDelivery Management Lead role, you guide delivery teams to provide high-quality IT services within contractual terms. You will align solutions with customers’ evolving needs and collaborate with Delivery Partners and SREs to ensure reliable systems. You lead incident, problem, and change management, driving swift resolutions and RCA-driven improvements. You’ll shape a customer-centric culture and contribute to innovative, future-proof services that power client success.

Compensaciones / Incentivos
• Lead delivery teams and ensure high-quality service delivery within contractual frameworks
• Manage incidents, problems, and changes, including root cause analysis
• Partner with Delivery Partner(s) and SREs to drive positive customer outcomes
• Oversee technical and logistical support for field engineers, technicians, and system administrators
• Collaborate with Architects and cross-functional teams to design, deploy, and maintain reliable systems




• Foster customer relationships and ensure seamless service experiences

Responsabilidades
• 5+ years of experience leading delivery teams and providing quality services to customers
• Knowledge of Kyndryl competencies, managed platforms, and IT services
• Experience guiding teams through incident, problem, and change management and conducting RCA
• Ability to partner with Delivery Partners and work with SREs for positive outcomes
• Hands-on knowledge of AIOps, automation, and an innovation mindset
• Strong customer interaction experience
• Empathetic, empowering delivery resource management to foster growth

Requisitos principales
• hybrid-friendly culture
• Be Well programs (well-being support)
• career development and continuous feedback
• certifications with Microsoft, Google, and Amazon
• coaching and hands-on experiences
• culture of empathy and shared success

📌 Delivery Manager (Madrid)
🏢 Kyndryl
📍 Madrid